Broker Support Liaison

1 month ago


Melbourne, Victoria, Australia Liberty Financial Group Full time

About the Role

We're looking for a proactive and sales-oriented Broker Support Specialist to join our team at Liberty Financial Group. As a Broker Support Liaison, you will be responsible for providing exceptional support to our brokers and BDMs, ensuring a delightful experience for both brokers and their customers.

Key Responsibilities

  • Provide proactive support to brokers in relation to new loan enquiries, applications, and existing loans
  • Drive our broker communications, including email updates and LinkedIn messaging
  • Follow up sales leads and opportunities to completion
  • Answer inbound calls, address brokers' questions, and educate them about personal loans
  • Provide excellent customer service to internal and external stakeholders

Requirements

  • At least 2+ years of experience in broker support and/or consumer finance sales
  • Proven track record of providing quality customer service with a solid phone manner
  • Proactive, a self-starter, and able to work independently and as part of a team
  • Strong computer skills, with familiarity with SalesForce systems an advantage
  • Exposure to consumer lending and credit assessments an advantage

What We Offer

  • A competitive package, including a mix of base salary and bonuses
  • A fantastic formal and on-the-job learning environment to help you excel in this role and support your ongoing professional development
  • Access to a range of great benefits, including wellness perks, social events, community groups, and opportunities for growth and career progression

About Us

We're a growing company that values diversity, creating a dynamic culture to work in, and offering opportunities for you to grow and thrive.



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