Senior Broker Support Specialist

1 month ago

Melbourne, Victoria, Australia Liberty Financial Group Full time
Exciting Opportunity at Liberty Financial Group

We are seeking a highly skilled and experienced Broker Support Specialist to join our team at Liberty Financial Group. As a key member of our organization, you will play a vital role in supporting our brokers and BDMs in their sales endeavors.

About the Role

The ideal candidate will have at least 2+ years of experience in broker support and/or consumer finance sales. You will be responsible for providing exceptional customer service, managing new loan enquiries, applications, and existing loans, as well as driving communications with brokers through email updates and LinkedIn messaging.

Your day-to-day activities will include:

  • Providing a delightful experience to brokers and their customers
  • Offering exceptional servicing support to brokers regarding new loan enquiries, applications, or existing loans
  • Driving our broker communications, including email updates and LinkedIn messaging
  • Proactively following up on sales leads and opportunities to completion
  • Answering inbound calls, answering any questions brokers may have, and educating them about our personal loans
  • Providing excellent customer service to both internal and external stakeholders
  • Supporting the broader business in initiatives to improve performance, efficiencies, and customer satisfaction from time to time
What We're Looking For

We want someone who is proactive, self-motivated, and able to work independently and as part of a dynamic team. Your strong interpersonal and communication skills, backed by a history of providing superior service and advice, will make you an excellent fit for this role.

You should possess:

  • At least 2+ years of experience in broker support and/or consumer finance sales
  • A proven track record of delivering quality customer service with a solid phone manner
  • Strong computer skills (familiarity with SalesForce systems would be an advantage)
  • Exposure to consumer lending and credit assessments would be an advantage
Why Choose Us?

We offer a competitive package that includes a mix of base salary and bonuses, along with access to online development courses for growth and career progression opportunities. Our company values diversity and creating a dynamic culture to work in, making us an attractive choice for professionals looking to excel in their careers.

In addition to the financial rewards, we provide a range of benefits, including wellness perks, social events, community groups, and more. If you're motivated, collaborative, innovative, and dedicated to lifelong learning, we encourage you to apply for this exciting opportunity.

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