Reservations & Group Sales Coordinator

3 weeks ago

Wentworth, Australia Accor Full time
{"Job Title": "Reservations & Group Sales Agent", "Job Description": "Key Responsibilities
  • Assist with managing group bookings of 10 rooms or more that do not require catering (with the exception of breakfast and group dinner booking).
  • Prepare group information sheets (group movements) and brief hotel stakeholders prior to arrival of group.
  • Manage group payments, cancellations, rooming lists, terms, and conditions.
  • Maintain control of guest history and report to the Group Reservations Executive and Reservations Manager.
  • Ensure clear communication with other departments for special requests or other reservation-related matters.
  • Assist FIT Reservations team to ensure all Reservations check list accurately actioned within the same working days.
  • Assist FIT Reservations team to answer all calls promptly using specific greeting for hotels.
  • Assist FIT Reservations team to process and input FIT and corporate reservations following hotel policy.
Requirements
  • Previous experience in hotel reservations, preferably in a luxury hospitality environment.
  • Strong organizational and multitasking abilities, with a keen eye for detail.
  • Ability to thrive in a fast-paced, team-oriented environment while maintaining a positive attitude.
  • Proficiency in Hotel PMS systems, such as Opera and Opera Cloud are favourable.
What We Offer
  • Collaborative and supportive environment.
  • Industry benefits from Day 1, including exclusive discounts on accommodation, dining, bars, and more in over 100 countries with Accor Hotels and our partners.
  • Progressive leave policies, including 10 weeks parental leave.
  • Complimentary dry cleaning and discounted city parking.
  • We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are welcome to let us know.
  • Most importantly, learn from industry experts with opportunities for development. We genuinely care about your success and want to help you grow.

If this sounds like the right opportunity for you, we invite you to apply and we will be in touch to explore where a career with Sofitel Sydney Wentworth could take you.

Please note, you will require full working rights in Australia.

", "Language": "en"}

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