Luxury Reservations Specialist

1 month ago


Wentworth, Australia Accor Full time

Accomplish Excellence in Reservations Sales

Sofitel Sydney Wentworth invites you to elevate your career in the hospitality industry as a Reservations Sales Agent. In this role, you will provide exceptional service to our guests, ensuring a seamless booking experience.

Key Responsibilities:

  • Deliver professional service to guests via phone and email
  • Assist guests with availability, room selection, and rates while promoting hotel services and special offers
  • Craft personalized stays and memorable experiences
  • Process reservations and update guest profiles
  • Multitask to meet deadlines and timeframes
  • Foster a positive selling approach to maximize occupancy and rates

Requirements:

  • Excellent organization and time management skills, with strong and clear communication skills
  • Experience in a service environment, ideally in a similar role
  • Passion for providing friendly personalized customer service
  • Strong attention to detail
  • Ability to work under pressure and problem solve
  • Opera PMS experience preferred, but not essential

Accor Benefits:

  • Industry benefits from Day 1, including exclusive discounts on accommodation, dining, bars, and more in over 100 countries with Accor Hotels and partners
  • Progressive leave policies, including birthday leave and 10 weeks parental leave
  • Onsite perks, including complimentary dry cleaning, $5 lunch buffet, and discounted city parking
  • Opportunities for development and growth with industry experts

At Accor, we value diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all. If you share our passion for hospitality, service excellence, innovation, and drive, we would love to hear from you.



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