Luxury Reservations Specialist
2 weeks ago
Accomplish Excellence in Reservations Sales
Sofitel Sydney Wentworth invites you to elevate your career in the hospitality industry as a Reservations Sales Agent. In this role, you will provide exceptional service to our guests, ensuring a seamless booking experience.
Key Responsibilities:
- Deliver professional service to guests via phone and email
- Assist guests with availability, room selection, and rates while promoting hotel services and special offers
- Craft personalized stays and memorable experiences
- Process reservations and update guest profiles
- Multitask to meet deadlines and timeframes
- Foster a positive selling approach to maximize occupancy and rates
Requirements:
- Excellent organization and time management skills, with strong and clear communication skills
- Experience in a service environment, ideally in a similar role
- Passion for providing friendly personalized customer service
- Strong attention to detail
- Ability to work under pressure and problem solve
- Opera PMS experience preferred, but not essential
Accor Benefits:
- Industry benefits from Day 1, including exclusive discounts on accommodation, dining, bars, and more in over 100 countries with Accor Hotels and partners
- Progressive leave policies, including birthday leave and 10 weeks parental leave
- Onsite perks, including complimentary dry cleaning, $5 lunch buffet, and discounted city parking
- Opportunities for development and growth with industry experts
At Accor, we value diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all. If you share our passion for hospitality, service excellence, innovation, and drive, we would love to hear from you.
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