Front Office Associate

2 months ago


Surfers Paradise, Queensland, Australia Marriott International Full time

About the Role

Our team is seeking a highly skilled and customer-focused Front Office Associate to join our hospitality team. As a Front Office Associate, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience from arrival to departure. Key responsibilities include processing guest check-ins, managing switchboard operations, and addressing guest inquiries and requests. To succeed in this role, you will require strong interpersonal and communication skills, as well as a keen eye for detail and a passion for delivering exceptional customer service.

Critical Responsibilities:

  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing room keys
  • Process all payment types, including room charges, cash, checks, debit, and credit
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Coordinate with Housekeeping to track readiness of rooms for check-in
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
  • Supply guests with directions and information regarding property and local areas of interest
  • Run daily reports, identify special requests, and check reports for accuracy
  • Complete designated cashier and closing reports in the computer system
  • Cash guests' personal checks and traveler's checks

Successful Candidates will have:

  • Completed or currently studying in Hospitality-related course preferred
  • Previous experience in Front Office Operations
  • Strong background in Front Office or customer service preferred
  • Availability for shift work on a rotated roster
  • Outstanding written and verbal communication skills
  • A team player with a flair for guest experience
  • Computer literacy in Microsoft Office with previous experience in Opera PMS highly regarded

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