Front Office Associate
2 months ago
About the Role
Our team is seeking a highly skilled and customer-focused Front Office Associate to join our hospitality team. As a Front Office Associate, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience from arrival to departure. Key responsibilities include processing guest check-ins, managing switchboard operations, and addressing guest inquiries and requests. To succeed in this role, you will require strong interpersonal and communication skills, as well as a keen eye for detail and a passion for delivering exceptional customer service.
Critical Responsibilities:
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing room keys
- Process all payment types, including room charges, cash, checks, debit, and credit
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Coordinate with Housekeeping to track readiness of rooms for check-in
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
- Supply guests with directions and information regarding property and local areas of interest
- Run daily reports, identify special requests, and check reports for accuracy
- Complete designated cashier and closing reports in the computer system
- Cash guests' personal checks and traveler's checks
Successful Candidates will have:
- Completed or currently studying in Hospitality-related course preferred
- Previous experience in Front Office Operations
- Strong background in Front Office or customer service preferred
- Availability for shift work on a rotated roster
- Outstanding written and verbal communication skills
- A team player with a flair for guest experience
- Computer literacy in Microsoft Office with previous experience in Opera PMS highly regarded
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