Front Office Team Leader

7 months ago

Surfers Paradise, Australia Wyndham Destinations Full time

**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

**GO WHERE JOY IS IN THE JOURNEY**

**How You’ll Shine**

As a Front Office Team Leader & Reservations Agent, you will be responsible for the day to day operation of the front desk, as well as managing guest reservation enquiries. This includes greeting and registering of owners and guests, providing information to local area attractions, completion of all department related paperwork, use all communication equipment including telephones, facsimiles and computers, schedule and coordinate Sales & Marketing including identifying target markets and maintain third party booking sites, occupancy and handle reservation requests. You will perform addition duties to assist the Front Office Manager & Reservations Manager.

**How You’ll Be Rewarded**

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

- Professional development funding
- Discounted hotel stays across Australia, Fiji, New Zealand
- Subsidised private health cover*

**What You’ll Bring**

To be successful in this role, you will be:

- Previous experience within a similar hotel position.
- Genuine passion for customer service and the local area.
- Excellent communicator with strong interpersonal skills.
- Enthusiastic, self-motivated and positive individual.
- Immaculate presentation and professional grooming standards.
- High levels of computer literacy.
- Previous experience with a PMS system (Hirum, Fidelio, Opera etc) & Siteminder advantageous.
- Have the ability to recognize and solve problems in the workplace.
- Ability to work a flexible schedule, including nights, weekends, public and school holidays.

**Where You’ll Begin Your Journey**

Our Surfers Paradise resort is located on the picturesque Gold Coast, a relaxing location to unwind, which is renowned for its beautiful coastline, serene canals and enjoyable local attractions. It is the ideal place for enjoying a laidback coastal vibe, endless sunshine and the Gold Coast’s variety of famous attractions.

**Where Memories Start with You**:
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

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