Leisure and Connected Partners Performance Manager

6 months ago

Surfers Paradise, Australia Corporate Head Office Full time

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.

**_ Looking for a career change? Want to say goodbye to late finishes and overnights? Want more of a work life balance? Look no further than our ALLRes and Guest Experience team._**

We are on the lookout for customer service superstars who want to join our high performing, industry leading inbound contact centre team based in Surfers Paradise.

Travel is back and our team is growing An average day could include making reservations, taking payments or ammendments, problem solving or even receiving post-stay feedback from our guests. We do it all Our consultants are responsible for providing exceptional experiences to our guests whether its pre or post stay at our hotels across the Pacific.

**Why choose us?**
- No overnight shifts or late finishes (the latest we finish is 7PM on week days)
- Dedicated Assistant Managers and Coaches to help you learn more and earn more
- Attractive offices located in the heart of Surfers Paradise with an engaging environment that motivates you to succeed
- Discounted accommodation and food & beverage at our expansive range of hotels and resorts
- Access to our leading Learn Your Way training academy which leads to new and exciting career journeys with a leading hospitality business

**What will it take?**
- A can-do attitude We have amazing coaches that can mentor you every step of the way to success
- You love travel and can transfer this same energy over the phone
- Demonstrated ability to multi task and utilise your time effectively.
- Ability to confidently liaise with internal and external stakeholders
- Comfortable using Microsoft Office (Word, Excel, Outlook) and other software packages

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

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