Guest Experience

3 months ago

Surfers Paradise, Australia AccorHotel Full time

**Company Description** About Novotel Surfers Paradise**

Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining. We offer a relaxed, family friendly environment. For those wanting to unwind we offer a heated outdoor swimming pool, tennis courts, basketball & netball court, BBQ area, gym and kids’ corner. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

BELIMITLESS #workyourway
**Job Description** About the job**

As Guest Experience Team Leader, you will report to the Guest Welcome Manager and will lead by example, providing operational support and inspiring the Front Office Team to deliver a warm and personalised hospitality to each and every guest, upholding our Novotel and Accor brand standards. This is a permanent full time position, 38 hours per week.

**Key **responsibilities**:

- Assist the Front Office Leadership team in the smoothly and efficient Front Office operations of the Hotel
- Working alongside the team. Proactively handling guest complaints and requests professionally and efficiently
- Train and direct the team to provide exceptional guest service at all times
- Always uphold a positive, can-do energy pertaining to guest and workplace challenges
- Provide a structured and consistent onboarding and training experience for Front Office team members
- Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the properties facilities and rooms.

**Qualifications** About you**

**Experience**:

- A person who is looking to take that next step towards a leadership position
- Previous experience using OPERA Cloud, checking in and out guests in a 200+ Hotel
- A driven problem solver with a creative approach to delivering the ultimate guest experience
- The ability to multi-task, work well under pressure, and think on your feet to resolve issues & guest complaints is essential
- Proven strong Microsoft office skills and clear communication
- Committed to driving Loyalty (ALL Livelimitless) and memorable guest experiences
- A positive, enthusiastic attitude and the ability to work a flexible rotating 7-day roster including week-ends and public holidays.
- A flexible and adaptable approach to be able to respond to a variety of different work situations

**Please note**: Full working rights for Australia required, we are unable to sponsor for this position.
**Additional Information** So, when will you be joining us?**

The Novotel brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:

- Ongoing career and professional development opportunities
- A rewarding work environment
- Global discounts on hotel accommodation & Food and Beverage

**What’s in it for you?**
- Uniform provided
- Paid birthday leave after six months
- Free staff meals during shift
- Generous ACCOR perks including discounted accommodation and restaurant’s
- A collaborative, vibrant culture
- Professional development opportunities
- ACCOR Career Milestone celebrations
- A reward and recognition program

**What are you waiting for? APPLY NOW

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