Front Desk Associate
2 weeks ago
About the Role
We are seeking a highly skilled Front Desk Associate to join our team at Marriott International. This is an exciting opportunity to work in a fast-paced environment and provide exceptional guest service.
Key Responsibilities:
- To greet and welcome guests, checking them in and out of the hotel, managing the switchboard, and assisting with queries or requests.
- To process all payment methods in accordance with accounting procedures and policies, following property control audit standards and cash handling procedures.
- To provide outstanding guest experiences from reservation to departure, possessing sound interpersonal and communication skills to liaise with various departments and guests.
- To coordinate with Housekeeping to track readiness of rooms for check-in, communicate parking procedures to guests/visitors, dispatch bell staff or valet staff as needed, supply guests with directions and information regarding property and local areas of interest.
- To run daily reports, identify any special requests, and check reports for accuracy, complete designated cashier and closing reports in the computer system, and count bank at the beginning and end of shift.
Requirements:
- A completed or currently studying Hospitality related course is preferred.
- Previous experience in Front Office Operations is required.
- Strong background in Front Office or customer service is preferred.
- Availability for shift work on a rotated roster is essential.
- Outstanding written & verbal communication skills, a team player with flair for guest experience, and computer literate in Microsoft office.
Benefits:
- Competitive salary: $45,000 - $55,000 per annum, depending on experience.
- Generous accommodation and food and beverage discounts.
- Recognition programs to keep you motivated.
- The best hotel training opportunities provided.
- Wellbeing and mindfulness programs to ensure you stay healthy.
Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in non-discrimination on any protected basis.
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