Robotics Technical Operations Director
1 month ago
- Ensure directs are up-to-date with company policies, procedures, and regulations, while meeting established productivity targets.
- Actively work to encourage, motivate, and collaborate direct reports to reach agreed goals, while fulfilling their job responsibilities and obligations. (Hold regular 1:1 sessions, etc.)
- Create and maintain a healthy and positive work culture.
- Implement, establish, and meet departmental and company goals to improve business outcomes.
- Identify problem areas and work to implement solutions to effectively resolve them.
- Evaluate employee performance and systems to identify trends and recommend improvements.
- Contribute to team efforts as needed to achieve desired results.
- Act as an escalation point and incident manager during critical high-severity escalations.
Technical Expertise
- Proven experience leading high-severity active incident restoration efforts, as a technical authority or Incident Manager.
- Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
About Amazon Robotics
- Amazon Robotics is a global squad of talented engineers that work diligently to resolve technical issues and help maintain Amazon's robotic services, applications, and platforms.
- We are expanding our team to Melbourne, Australia, and are looking for an experienced technical manager to help us kickstart operations in this region.
What We Offer
- Competitive salary and benefits package
- Opportunity to work on complex technical projects and contribute to the growth of Amazon Robotics
- Collaborative and dynamic work environment
- Professional development opportunities
Basic Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related fields
- 4+ years of management or direct team leader experience in a similarly complex technical support environment (6+ FTEs)
- Proven track record of design, implementation, and optimization of metrics, KPIs, SLAs, etc.
- Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
- Proven experience leading high-severity active incident restoration efforts, as a technical authority or Incident Manager.
Preferred Qualifications
- 6+ years of relevant technical support management or team leader experience in a diverse complex technical environment.
- 3+ years of relevant engineer technical support hands-on experience.
- Relevant industry certification(s) in any broad technical domain (Networking, Telecommunications, Cybersecurity, Cloud Technologies, etc.)
- Relevant Service/Project Management Certifications may present an advantage (ITIL, etc).
Acknowledgement of Country
- In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community.
- We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
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