
Lead Victim Support Services Specialist
1 week ago
Victim Support Services Lead
Our department is seeking an experienced and skilled professional to lead our victim support services team. This role will involve providing critical support and advice to victims of crime, as well as overseeing the daily operations of the contact centre.
The ideal candidate will have a strong understanding of victim support services and experience in managing contact centre teams. They will also possess excellent communication and leadership skills, with the ability to provide coaching and guidance to team members.
About the Role:
- Provide leadership and direction to the victim support services team to achieve high-quality service delivery.
- Oversee the daily operations of the contact centre, ensuring efficient workflows and effective management of resources.
- Develop and implement strategies to improve service quality and customer satisfaction.
- Work collaboratively with other departments to ensure seamless integration of services and achievement of organisational goals.
Required Skills and Qualifications:
- Relevant qualifications in community services, social work, or a related field.
- Experience in supervising contact centre teams and managing operations.
- Strong understanding of victim support services and family violence.
- Excellent communication and leadership skills.
Benefits:
- A competitive salary package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
How to Apply:
Applications should be submitted through our online portal by 11:59pm on the closing date.
Important Information:
We are committed to creating a workplace culture that values diversity, inclusion, and respect for all employees. We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, and people from culturally and linguistically diverse backgrounds.
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