Luxury Hotel Reservation Specialist

1 week ago

Melbourne, Victoria, Australia beBeeHospitality Full time $45,000 - $70,000

Job Opportunity

A reservations professional is sought to provide exceptional guest experiences in a luxury environment. The ideal candidate will be enthusiastic, detail-oriented, and possess excellent communication skills.

Key Responsibilities:

* Manage room bookings across multiple channels, offering tailored recommendations and delivering exceptional service.
* Provide detailed information on room types, rates, availability, and special offers, tailoring recommendations based on guest preferences.
* Process, modify, and confirm bookings, ensuring accuracy and adherence to hotel policies.
* Offer personalized services for VIP guests, group bookings, and special events, ensuring every detail is handled with care.
* Collaborate closely with the Front Desk, Concierge, and Sales teams to ensure smooth guest transitions from booking to check-in.
* Maintain and update guest profiles, ensuring preferences and special requests are recorded for future stays.
* Monitor inventory and room availability to maximize hotel occupancy and revenue.
* Resolve any guest issues or booking discrepancies in a professional and courteous manner.
* Keep up-to-date with hotel promotions, packages, and services to effectively upsell and enhance the guest experience.

Required Skills and Qualifications:

* Previous experience in Reservations or a Front Office role in a luxury hotel environment is highly preferred.
* Excellent communication and interpersonal skills with a polished and professional demeanor.
* Strong attention to detail and organizational skills, with the ability to manage multiple tasks.
* Proficiency with OPERA Cloud (PMS) is advantageous.
* Ability to handle guest inquiries and concerns with a solutions-oriented approach.
* A passion for luxury hospitality and providing memorable experiences.
* Flexibility to work varied shifts, including weekends, as required.

Benefits:

* Great benefits include worldwide accommodation and food & beverage discounts, Chadstone shopping centre discounts, free nights' accommodation on your anniversary, Employee Assistance Program, discounted health insurance
* Live in Melbourne's South-East? Work close to home and avoid the CBD
* Endless learning & career development opportunities
* Industry-leading training and development opportunities
* Be part of a dynamic hotel environment with a supportive and fun team

What's in it for you:

* A great opportunity to work in a luxury environment and develop your skills and knowledge
* A supportive and fun team environment
* Opportunities for career growth and development
* Competitive remuneration and benefits package
* The chance to make a real difference in people's lives

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