Community Care Scheduler

1 week ago

Sydney, New South Wales, Australia beBeeScheduler Full time $68,000 - $83,000

About Us

At Just Better Care, we are dedicated to providing exceptional in-home aged care and disability support services. With over 15 years of experience, our team has been supporting older people and individuals living with disabilities to live independently in their own homes and stay connected to their local community.

Duties and Responsibilities

  • Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations.
  • Preparing and transmitting schedules for customer services to Home Care Workers.
  • Arranging replacement staff to cover planned or unplanned absences and shift changes.
  • Monitoring the implementation of individualised plans for customers.
  • Verifying allocation of Home Care Workers against customer service schedules to ensure timesheet data is processed in a timely manner.
  • Maintaining and updating data in company information systems.
  • Meeting the specified standards for the delivery of quality in-home care and support services.

Requirements

  • Minimum 2 years recent experience in a scheduling role within Community Care.
  • Understanding of the NDIS and the Aged Care sector.
  • Ability to think in a fast-paced environment.
  • Ability to work with customers that have a diagnosis which may affect behavioural patterns/sound resilience.
  • Ability to work with customers & staff with English as a second language.
  • Strong interpersonal, communications and negotiations skills.
  • Ability to build and develop strong relationships.
  • Effective decision-making skills.
  • High level of attention to detail and accuracy.
  • Effective organisational and planning skills.
  • Highly proficient computer skills including Microsoft Office.

What You'll Need

  • NDIS Worker Screening Clearance / Criminal Record Check.
  • Minimum 2 years experience in Community Care sector.
  • Proficiency in Microsoft Office.

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