
Service Delivery Excellence Manager
7 days ago
Key Objectives:
The Direct Services Team Lead is accountable for encouraging teams to identify and implement strategies that ensure continuous improvement in service delivery for individuals with intellectual disabilities.
You will plan and implement regular monitoring and review of systems and processes used by support staff within the service delivery environment. This includes defining performance standards when providing coaching and mentoring to direct support staff, offering constructive and incisive feedback about the work practices of individuals.
Furthermore, you will inform staff on service delivery and departmental requirements and escalate matters of concern. You will actively contribute and encourage others to participate in support planning for people with a disability who receive services.
This role does not involve any human resource or financial delegations.
Responsibilities:
- Plan and implement regular monitoring and review of systems and processes used by support staff.
- Define performance standards when providing coaching and mentoring to direct support staff.
- Offer constructive and incisive feedback about the work practices of individuals.
- Inform staff on service delivery and departmental requirements.
- Escalate matters of concern.
- Actively contribute and encourage others to participate in support planning for people with a disability.
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