Client Service Representative
6 days ago
About the Role
We are seeking a skilled Client Service Representative to join our team at the NSW Department of Communities and Justice. As a Client Service Representative, you will provide service and support directly to victims of crime through the provision of information, advice, and referrals, and the management of applications for victims' support.
Key Responsibilities
- Work in a trauma-informed way to ensure that the needs of clients are holistically addressed.
- Process applications for victim's support, with assistance as needed.
- Work collaboratively across Victims Services to ensure the effective administration of the Victims Support Scheme, and identify opportunities to improve our policies, procedures, and practices.
What We're Looking For
We are looking for a highly motivated and organized individual who is passionate about providing excellent customer service and support to victims of crime. You will have excellent communication and interpersonal skills, and be able to work effectively in a fast-paced environment.
What We Offer
We offer a dynamic and supportive work environment, with opportunities for professional development and growth. You will be part of a team that is committed to making a positive difference in the lives of victims of crime.
How to Apply
To apply for this role, please submit your application, including your resume and a cover letter, addressing the key capabilities listed in the role description. We also require you to answer two pre-screening questions, which are outlined in the role description.
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