Client Service Representative

4 weeks ago


Parramatta, New South Wales, Australia NSW Department of Communities and Justice Full time
Job Title: Client Service Representative

We are seeking a highly skilled and compassionate Client Service Representative to join our team at the NSW Department of Communities and Justice. As a Client Service Representative, you will play a critical role in providing support and services to victims of crime, ensuring they receive the help they need to recover and rebuild their lives.

About the Role:

The Client Service Representative will be responsible for:

  • Providing information, advice, and referrals to victims of crime
  • Managing applications for victims' support
  • Working collaboratively with other teams to ensure the effective administration of the Victims Support Scheme
  • Identifying opportunities to improve policies, procedures, and practices
Requirements:

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a trauma-informed way
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively as part of a team
What We Offer:

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. As a Client Service Representative, you will have the opportunity to make a real difference in the lives of victims of crime and contribute to the delivery of high-quality services.



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