Client Service Representative
3 weeks ago
We are seeking a highly skilled and compassionate Client Service Representative to join our team at the NSW Department of Communities and Justice.
About the RoleThe Client Service Representative will provide service and support directly to victims of crime through the provision of information, advice, and referrals, and the management of applications for victims' support.
Key Responsibilities- Work in a trauma-informed way to ensure that the needs of the client are holistically addressed.
- Process applications for victim's support, with assistance as needed.
- Work collaboratively across Victims Services to ensure the effective administration of the Victims Support Scheme, and identify opportunities to improve our policies, procedures, and practices.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a high-volume, fast-paced environment. They will also have a strong understanding of the Victims Support Scheme and the ability to provide high-quality service to victims of crime.
What We OfferWe offer a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to diversity and inclusion, and welcome applications from candidates from diverse backgrounds.
How to ApplyTo apply for this role, please submit your application, including your resume and a cover letter, addressing the key capabilities listed in the role description. We also require you to answer two pre-screening questions, which are outlined in the role description.
Please note that applications close on Sunday, 17th of September 2023 at 11:59pm AEST.
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