Strategic Customer Experience Leader

6 days ago

Brisbane, Queensland, Australia beBeeDevelopment Full time $114,998 - $143,998

National Customer Support Team Leader

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Unlock opportunities for career growth and personal development in our dynamic team that fosters collaboration and innovation.

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- You will have access to a competitive salary package complemented by additional benefits.

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As our National Customer Support Team Leader, you will help us take something great and make it better. We are on a journey of growth, and we need someone with the right skills and experience to join us.

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Here's what you'll achieve here:

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  • Communicate and uphold the business's safety vision and expectations.">
  • Drive a customer-centric approach to support, enhancing the team's ability to identify and leverage insights for better outcomes.">
  • Provide ongoing training, coaching, and support to enhance team performance and professional development.">
  • Ensure the team achieves full-year sales, engagement, and quality objectives, aligning with key performance indicators.">
  • Contribute insights to strategic and operational planning activities for the National Customer Support Team.">
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What you'll bring:

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  • At least 2 years of experience in a leadership position, particularly in managing teams.">
  • Familiarity with Trade or a background in Trade-related industries can be beneficial but not obligatory.">
  • Proficient in leadership and team-building skills, with the ability to effectively guide and motivate team members towards common goals.">
  • Experienced in coaching and developing team members to enhance their skills and performance.">
  • Skilled in customer and account management, possessing strong communication and presentation abilities, as well as proficiency in using CRM tools to streamline operations and improve customer relationships.">
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We know you give a lot, so here's some of what you'll get in return:

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  • Industry-leading professional development programs.">
  • 20 weeks paid parental leave for primary carers.">
  • Total wellbeing support through our wellbeing app and our LifeWorks Employee Assistance Program.">
  • Monthly Employee Celebration Program and Quarterly XCEED Program to recognise and reward your hard work.">
  • Up to $1000 a year back on out-of-pocket medical expenses, through our 'Gap Plan'.">
  • 'Supporting our Communities' employee action day.">
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