Strategic Customer Success Leader

14 hours ago

Brisbane, Queensland, Australia beBeeCustomerSuccess Full time $180,000 - $230,000
Job Title

We are seeking a highly experienced customer success leader to lead a high-performing team of professionals in delivering exceptional customer experiences.

This role is responsible for driving repeatable and predictable business growth through strategic planning, delivery resource orchestration, and close partnership with internal and external stakeholders.

Main Responsibilities
  • CUSTOMER RELATIONSHIP MANAGEMENT:
    • Anticipate, identify, and manage potential issues, escalating to appropriate teams for resolution.
    • Ensure key stakeholders are satisfied with agreed-upon objectives and outcomes.
  • CUSTOMER SUCCESS LEADERSHIP - CUSTOMER STRATEGY AND GROWTH:
    • Lead the team to adopt customer success strategy to maximize customer investments and value.
    • Work with customers to define and agree upon a long-term approach to fuel adoption of Microsoft technology and services.
  • CUSTOMER SUCCESS LEADERSHIP - DELIVERY AND PROGRAM MANAGEMENT:
    • Manage key stakeholder and executive expectations.
    • Coach team on developing and delivering strategic roadmaps.
  • CUSTOMER SUCCESS LEADERSHIP - CONSUMPTION LEADERSHIP:
    • Coach team to support customer adoption and active usage of Microsoft products and services.
    • Guide team in orchestrating resources for identifying, resolving, and mitigating blockers to accelerate consumption.
Qualifications
  • Strong experience leading digital transformation strategy definition, cloud solution delivery, practice management, customer-facing consulting and support services, and/or portfolio management experience.
  • Strong leader with experience driving business/people change management and/or technical adoption required.
  • Ability to generate trust, build alliances, and orchestrate interdisciplinary teams required.
  • Thought leader with executive presence, including the ability to hold CxO and BDM level discussions.
  • Proven ability to map customer needs to solutions required.
  • Knowledge of Enterprise cloud workloads required, cross-solution areas.

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