Customer Experience Leader

1 week ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $100,000 - $120,000

The role of a Customer Service Team Leader involves delivering exceptional customer experiences through effective leadership, training, and support.

About the Job

This is an exciting opportunity to lead a team that provides top-tier customer service across various industries. As a Customer Service Team Leader, you will be responsible for developing and maintaining a thorough knowledge of our product range and identifying opportunities for continuous improvement.

Key Responsibilities
  • Develop and maintain a comprehensive understanding of our products and services
  • Provide coaching, mentoring, and development opportunities to the customer services team
  • Foster a positive team culture that encourages collaboration and innovation
  • Analyze and improve processes and systems to enhance efficiency and effectiveness
  • Cultivate strong relationships with customers through timely and accurate communication
  • Ensure seamless coordination between teams to deliver excellent customer service
  • Maintain high levels of accuracy in data entry and record-keeping
Requirements
  • Prior experience as a leader in customer-facing roles
  • Skill in building lasting relationships with internal and external stakeholders
  • Proficiency in computer software, particularly Microsoft Office
  • Knowledge of enterprise software solutions, such as Oracle E-Business Suite
  • Ability to thrive in fast-paced environments with pressing deadlines
  • Exceptional verbal and written communication skills
What We Offer

We are committed to providing a supportive work environment that enables our employees to grow and develop their careers. As a Customer Service Team Leader, you can expect:

  • A dynamic and collaborative team culture
  • Ongoing training and development opportunities
  • A competitive compensation package
  • A chance to make a meaningful impact on our customers' experiences

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