Claims Professional

2 days ago

North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time
About the Role

Chubb Insurance Australia Limited is a world leader in insurance, with operations in 54 countries and territories. We provide commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

The primary purpose of this role is to produce high-quality work products on medium to large Commercial Property claims. You will be responsible for prompt and professional contact with customers and brokers, as well as the effective investigation, reserving, and adjustment of claims incurred by insureds.

This is a 6-month fixed-term contract role, providing you with the opportunity to work in a dynamic and agile environment where continuous development is encouraged throughout your career.

Key Responsibilities
  • Assist the team with administration tasks as directed by the Team Leads or Property Claims Manager
  • Act as a Chubb representative while visiting customers to gather information necessary as part of the claim process
  • Adhere to the General Insurance Code of Practice and Chubb's obligations under its AFSL, as it applies to Claims Handling as a Financial Service
  • Make informed evaluations of damage and quantum
  • Build strong relationships with brokers to promote confidence and trust in Chubb's claims service
  • Liaise and build strong relationships with service providers, such as builders and restoration companies
  • Clearly identify potential fraud and subrogation issues
  • Ability to handle complex technical property claims
  • Engage with strategic stakeholders to ensure a smooth claim process
  • Effectively manage and control the volume of work and diary
  • Identify and report internally on claims that are of significance to the business, including large loss reporting requirements
  • Conduct investigations of all aspects of reported claims, including potential fraud. Secure and/or file all supporting documentation and verify same for accuracy, relationship, and completeness
  • Establish accurate and timely reserves
  • Seek technical assistance in handling claims exceeding delegated authority
  • Maintain an active diary. Monitor same to achieve timely development of the file and timely disposition of the claim
  • Promptly and properly document all developments in the claims documentation system
  • Exercise good judgment in reaching final disposition of claim by evaluating nature of loss, damage, coverage provided, and applicable limits
  • Effectively negotiate compromise settlements where appropriate
Qualifications
  • Tertiary qualification (Degree preferred)
  • Relevant industry qualifications (ANZIIF) or studying towards
  • 3+ years' experience in handling Personal Lines or Commercial Property Claims
  • Written and verbal communication related to claims handling
  • Good negotiation skills
  • Excellent communication skills, both written and verbal
  • Ability to influence and negotiate
  • Proficient use of Microsoft Word/Excel and ability to construct claim reports as required
  • Ability to manage self and time effectively
  • High level of attention to detail and accuracy
What We Offer

We offer a flexible working approach, education assistance, dress for your day every Friday, promotion of health and wellbeing, and the option to enroll into the Chubb Limited discounted stock purchasing scheme. We also offer the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally.

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