Senior Complaints Specialist

3 weeks ago


North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time
Job Description

Chubb Insurance Australia Limited is a leading provider of commercial and personal property and casualty insurance. We are seeking an experienced Senior Complaints Specialist to join our team in Australia and New Zealand.

Your Role

As a Senior Complaints Specialist, you will be responsible for investigating and resolving internal and external customer complaints and disputes regarding retail and wholesale policies. You will work closely with internal stakeholders, including underwriting, claims, and legal teams, to gather necessary information for complaint resolution.

Your Responsibilities

  • Manage complex property and indemnity disputes in an efficient and effective manner
  • Liaise with AFCA/FSCL as required
  • Collaborate with internal stakeholders to gather information for complaint resolution
  • Attend EDR Conciliation Conferences to reach negotiated settlements
  • Prepare IDR Determinations for the Disputes Resolution Committee
  • Adhere to timeframes contained within the General Insurance Code of Practice and New Zealand Fair Insurance Code
  • Maintain thorough and up-to-date records of assigned complaints and disputes
  • Conduct root cause analysis to identify ways to minimize complaints and disputes
  • Participate in and lead discussions at internal meetings regarding current complaints and disputes
  • Identify any possible breaches of relevant legislation, regulations, and obligations

Qualifications

We are seeking a tertiary-qualified professional with a minimum of 8-10 years of General Insurance experience, preferably in private practice legal experience, complaints and dispute resolution, or claims experience. You should have a strong knowledge of Australian Insurance Laws, the General Insurance Code of Practice, Fair Insurance Code, AFCA regulations, and relevant legislative frameworks.

What We Offer

At Chubb Insurance Australia Limited, we offer a dynamic and agile work environment where continuous development is encouraged throughout your career. We also offer a flexible working approach, education assistance, dress for your day every Friday, promotion of health and wellbeing, and the option to enrol in the Chubb Limited discounted stock purchasing scheme.



  • North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time

    Job Title: Senior Complaints Resolution SpecialistJob Summary: We are seeking a highly skilled Senior Complaints Resolution Specialist to join our team at Chubb Insurance Australia Limited. As a Senior Complaints Resolution Specialist, you will be responsible for investigating and resolving internal and external customer complaints and disputes regarding...


  • North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time

    Seeking a highly skilled Complaints Resolution Specialist to join our team at Chubb Insurance Australia Limited.About the RoleWe are looking for an experienced professional to assist in the investigation and resolution of internal and external customer complaints and disputes regarding retail and wholesale policies for Australia and New Zealand.Main...


  • North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time

    Job DescriptionChubb Insurance Australia Limited is a world leader in insurance, with operations in 54 countries and territories. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly.The company is also defined by its extensive product and service offerings, broad...


  • North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time

    /strong>Role Summary/strong:Chubb Insurance Australia Limited seeks a dedicated and experienced Complaints and Dispute Resolution professional to assist in the investigation and resolution of internal and external customer complaints and disputes regarding retail and wholesale policies for Australia and New Zealand./strong>Key Responsibilities/strongManage a...


  • North Ryde, New South Wales, Australia Small Animal Specialist Hospital (Sash) Full time

    Job Title: Relationship ManagerAt Small Animal Specialist Hospital (SASH), we strive to provide the highest standards in veterinary care by combining clinical expertise with a compassionate and supportive environment. Our team is dedicated to helping pets and their families live their best life.As a Relationship Manager, you will play a vital role in...


  • North Ryde, New South Wales, Australia Small Animal Specialist Hospital (Sash) Full time

    About the RoleWe are seeking an exceptional anaesthesia specialist to join our team at Small Animal Specialist Hospital in North Ryde, Sydney. As a leading veterinary hospital, we provide the highest standards of care to our patients, and we're looking for a dedicated professional to help us achieve this goal.About the PositionPermanent or Short-Term...


  • North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time

    Insurance dispute resolution specialist sought by Chubb Insurance Australia Limited to manage complaints and disputes regarding retail and wholesale policies for Australia and New Zealand.About the RoleThis role involves assisting in the investigation and resolution of internal and external customer complaints and disputes, collaborating with internal...


  • North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time

    Job OverviewChubb Insurance Australia Limited seeks a highly skilled and experienced professional to join our team as a Claims Resolution Specialist. This role is responsible for investigating and resolving customer complaints and disputes related to retail and wholesale policies in Australia and New Zealand.Key ResponsibilitiesManage a variety of matters...


  • North Ryde, New South Wales, Australia Small Animal Specialist Hospital (Sash) Full time

    Job Title: Relationship ManagerSASH is seeking a skilled Relationship Manager to foster strong relationships with our referring veterinarian partners. This role involves traveling to clinics, providing education and support, and collaborating with our marketing team to develop marketing materials.Key Responsibilities:Develop and maintain relationships with...


  • North Ryde, New South Wales, Australia New Horizons Full time

    About New HorizonsNew Horizons is a forward-thinking organization dedicated to enhancing wellbeing through expert advice and services. Our mission revolves around empowering customers to discover their potential and promoting happy, inclusive communities that foster opportunities.Job SummaryWe are seeking an exceptional Quality Assurance Director to lead...


  • North Ryde, New South Wales, Australia Cerner Full time

    About the RoleWe are seeking a highly skilled Senior Data Centre Technical Specialist to join our team. As a key member of our infrastructure team, you will be responsible for designing, implementing, and maintaining high-availability data centre solutions.Job Summary:Design, implement, and maintain high-availability data centre solutionsProvide technical...

  • Insurance Broker

    4 days ago


    North Ryde, New South Wales, Australia Aon Full time

    Our specialist insurance broker team in North Ryde is seeking an experienced Insurance Broker to join our close-knit HIA Team.We are looking for someone with General Insurance or Broking experience, comparable client servicing and sales experience, Tier 1 qualifications in Insurance, and strong experiences using software programs such as CRM / MS Excel and...


  • North Ryde, New South Wales, Australia Small Animal Specialist Hospital (Sash) Full time

    At Small Animal Specialist Hospital (Sash), we are committed to providing exceptional care to our patients and their families. Our theatre teams work together to deliver the highest standards of veterinary care, driven by a passion for Ophthalmology, Surgery, and Neurology.About the RoleWe are seeking an experienced Theatre Nurse with a keen interest in...


  • North Ryde, New South Wales, Australia Aristocrat Technologies Australia PL Full time

    Aristocrat Technologies Australia P/L is seeking a skilled Senior Game Development Specialist to lead the creation of innovative gaming experiences. This role requires collaboration with a talented team on cutting-edge projects that push gaming technology boundaries.About the RoleWe are looking for an experienced game development specialist to join our team...


  • North Ryde, New South Wales, Australia Oracle Full time

    About the RoleAs a Senior Sales Training Specialist for Oracle's Sales Enablement team, you will play a critical role in preparing sales professionals for success in the cloud business arena.


  • North Ryde, New South Wales, Australia New Horizons Full time

    Role OverviewNew Horizons is a dynamic organization committed to enhancing wellbeing through expert advice and services. As our Quality Assurance Lead, you will play a pivotal role in upholding the integrity, reputation, and success of our organization.About the RoleYou will report directly to the General Manager of Enterprise Risk & Business Assurance and...


  • North Ryde, New South Wales, Australia Oracle Full time

    **Job Overview**As a Senior Specialist in Oracle Financial Services, you will play a critical role in delivering high-quality solutions to our clients in the Health Insurance domain.Key ResponsibilitiesDesign, configure, test, and maintain implementation projects of Oracle Health Insurance products.Collaborate with cross-functional teams to deliver projects...


  • North Ryde, New South Wales, Australia Small Animal Specialist Hospital (Sash) Full time

    We are seeking a highly motivated and experienced Veterinary Nurse to take on the role of Theatre Team Leader at Small Animal Specialist Hospital (SASH), our state-of-the-art facility in Sydney.About UsAt SASH, we pride ourselves on delivering exceptional veterinary care to our patients. Our team is passionate about providing a supportive and inclusive...

  • Theatre Team Leader

    3 days ago


    North Ryde, New South Wales, Australia Small Animal Specialist Hospital (Sash) Full time

    OverviewSmall Animal Specialist Hospital (SASH) is a leading veterinary healthcare provider, renowned for its exceptional clinical expertise and compassionate care. As a Theatre Team Leader, you will be part of a dynamic team that delivers high-quality patient care in a supportive environment.About the RoleThis exciting opportunity allows an experienced...


  • North Ryde, New South Wales, Australia TGI Fridays Full time

    About the RoleWe are seeking a talented and driven Senior Culinary Specialist to join our team at TGI Fridays Macquarie restaurant.The successful candidate will be responsible for producing high-quality American food, maintaining a safe and hygienic kitchen environment, and adhering to our brand standards.Main ResponsibilitiesFood Preparation and Service:...