Senior Technical Support Professional

6 days ago

Sydney, New South Wales, Australia beBeeSupport Full time
Technical Support Engineer Opportunity

This is a fantastic chance to join our team as a Technical Support Engineer, where you will be responsible for owning, investigating and solving customer technical issues. You will collaborate with internal teams and leverage troubleshooting tools and practices to resolve complex problems.

As a Technical Support Engineer, you will have the opportunity to develop specific technical and professional proficiency to enable you to resolve customer issues through training and readiness. You will also lead or participate in building communities with peer delivery roles and share your knowledge where appropriate.

In addition, you will identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

Responsibilities:
  • Owning, investigating and solving customer technical issues.
  • Collaborating with internal teams to resolve complex problems.
  • Developing specific technical and professional proficiency to enable resolving customer issues.
  • Leading or participating in building communities with peer delivery roles.
  • Identifying potential product defects and escalating appropriately to resolve.
Requirements:
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field.
  • 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
Preferred Qualifications:
  • 2+ years experience working in a customer-facing role.
  • 2+ years experience working on technical projects.
Skills:
  • Knowledge of Microsoft Intune, Microsoft Entra ID, and Cloud products like Azure, Office 365.
  • Able to troubleshoot and resolve common Intune issues such as Windows, iOS & Android enrollment, policy deployment, app management, device compliance, and reporting.
  • Experience in Windows Autopilot and advanced troubleshooting skills.
  • LOB Application deployment, Win32 Packaging via Intune and advanced troubleshooting skills.
  • Experience in Windows updates implementation and troubleshooting.
  • Operating Systems Concepts – Active Directory, Security, OS Internals.
  • Experience with Windows 10,11, iOS, Android, and MacOS devices and operating systems, enrollment as well as their configuration and management options.
  • Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
  • Experience with Mobile Device Management and Mobile Application Management, including Intune or third-party solutions (Airwatch, Mobile Iron).
  • Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces.
  • Knowledge of System Center Configuration manager or system management.
  • Proficiency in using remote support tools, such as Microsoft Teams, quick assist, to assist customers and provide guidance and demonstrations.
Language Skills:
  • Korean, Japanese or Chinese/Mandarin preferred.
Security Clearance:
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

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