Senior Technical Support Leader

3 days ago

Sydney, New South Wales, Australia beBeeEngineering Full time $110,000 - $150,000
Technical Support Engineering Leadership Role

This senior leadership position oversees and architects a fast-growing global team, providing strategy for technical support engineering. The successful candidate will manage, develop, and mentor teams of support engineers.

The team shares technical expertise with customers through ongoing guidance, presentations, evaluations, and demos. As a leader, you will be responsible for managing teams of support engineers, who in turn manage teams of technical support engineers.

You will partner with directors and senior leaders on strategic initiatives at scale, ensuring the successful onboarding and development of technical support engineers. You will also oversee all projects and initiatives within the region and functional area, collaborating cross-functionally to implement operational improvements.

  • Experience working in a support engineering organization is required.
  • Self-motivated, detail-attentive individuals are ideal candidates.
  • High EQ and soft skills are necessary for success in this role.
  • Critical thinking and customer-centric approaches are essential.
  • Strategic thinkers with exceptional written and oral communication skills are preferred.
Benefits and Growth Opportunities

Best-in-breed Onboarding Process: We provide comprehensive training and support for new hires.

Global Benefits Package: Generous benefits including stock equity and employee stock purchase plan.

Intra-departmental Mentorship Program: Pairing experienced mentors with new hires for guidance and support.

Continuous Professional Development: Ongoing training and career pathing opportunities.

inclusive Company Culture: Join our Community Guilds and Inclusion Talks for a supportive work environment.

Who You Are

As a seasoned professional, you have experience managing teams of managers and possess a high EQ and soft skills. You are self-motivated, detail-attentive, and have a desire to keep learning more. With exceptional written and oral communication skills, you excel in customer-centric approaches and critical thinking.

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