Senior Technical Support Leader

1 day ago

Sydney, New South Wales, Australia beBeeLeadership Full time $180,000 - $230,000
Job Title: Senior Leadership Role

The role of a Senior Leader in Technical Support is critical to driving exceptional customer experiences and value realization. This position involves leading a team of experienced professionals, guiding them to deliver outstanding results while fostering a culture of excellence.

Responsibilities
  • Direct management responsibilities for all designated resources, team objectives, morale, and culture.
  • Motivate the team to achieve quarterly goals and provide ongoing performance feedback.
  • Recruit, develop, and retain top talent.
  • Evaluate trends in team performance using metrics such as customer satisfaction, operating efficiency, and event readiness planning.
Requirements
  • At least 10 years of people management experience in a fast-paced enterprise environment.
  • Set an example of integrity, ethical behavior, and professionalism.
  • Strong organizational skills with ability to prioritize, multitask, and complete projects across multiple functions.
  • Outstanding communication skills (presentation, written, and verbal) to interact with professional staff.
  • Ability to simplify complex technical concepts.
  • Excellent problem-solving skills and professional navigation in complicated situations.
  • Experience in interviewing, coaching, and leading technical teams.
  • Proven ability to manage remote staff effectively.

Critical Skills: Excellent leadership skills, strong communication, and the ability to navigate complex situations.

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