Senior Technical Support Professional

5 days ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $120,000 - $140,000

As a Technical Support Specialist, you will be the primary point of contact for customers experiencing technical issues. You will own, investigate, and resolve these issues by collaborating with internal teams and leveraging troubleshooting tools and best practices.

Key Responsibilities
  • Response and Resolution: Investigate and resolve customer technical issues through collaboration and knowledge sharing.
  • Readiness: Lead or participate in building communities to share knowledge and expertise.
  • Technical Development: Develop specific technical and professional skills to resolve customer issues.
  • Product/Process Improvement: Identify potential product defects and contribute to software improvements.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology (IT), or related field with 1+ years of technical support experience, or equivalent experience.
  • Ability to meet security requirements, including passing background checks.
What We Offer
  • A dynamic work environment that fosters collaboration and innovation.
  • The opportunity to develop your technical skills and expertise.

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