Front Office Experience Leader

2 days ago

Melbourne, Victoria, Australia beBeeLuxury Full time $100,000 - $120,000
Job Overview

The Front Office Manager drives the guest experience, delivering genuine luxury at every interaction.

Key Responsibilities
  • Lead, mentor and engage the team to create a positive culture.
  • Inspire your team to deliver authentic, thoughtful and seamless guest experiences.
  • Act as a calm and confident role model, guiding the team through busy or challenging moments with composure and focus.
  • Oversee guest arrivals and departures, ensuring each interaction reflects true luxury service standards.
  • Provide regular coaching and constructive feedback to support individual and team development.
  • Handle guest feedback and concerns with empathy, professionalism and a solutions-first approach.
  • Collaborate with other departments to ensure smooth operations and a cohesive guest experience.
  • Implement training and development initiatives that empower your team to exceed expectations.
  • Build lasting relationships with VIPs and returning guests, ensuring they feel recognised and valued.
  • Monitor and manage Front Office operations with efficiency and attention to detail.
Requirements
  • Proven experience as a Front Office Manager in a luxury hotel environment.
  • A confident and supportive leader with a track record of engaging, mentoring and developing teams.
  • A calm and composed presence under pressure, with excellent problem-solving skills.
  • Exceptional interpersonal and communication skills to inspire your team and connect authentically with guests.
  • Strong organisational and time-management abilities to manage competing priorities.
  • An energetic, team-focused and proactive attitude.
  • Natural ability to build trust and maintain strong relationships with both guests and colleagues.
What's In It For You
  • Genuine career growth opportunities.
  • Chadstone Shopping Centre discounts.
  • Free nights' accommodation on work anniversaries.
  • Discounted health insurance and a confidential Employee Assistance Program.
  • A vibrant, supportive team culture in one of Melbourne's most iconic luxury hotels.
  • An easy location – avoid the CBD commute and work close to home in the city's south-east.
  • Access to award-winning training and development.

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