Patient Services Officer
4 weeks ago
We are seeking an enthusiastic and efficient Patient Services Officer to join our team working across our clinics located within Mater Hospital and the North Shore Health hub.
Key Responsibilities- Provide administrative and billing support to our patients and staff while maintaining a professional, caring, and friendly demeanor.
- Act as the first point of contact to patients and provide excellent customer service both face-to-face and over the phone.
- Adapt to and manage an environment where there is ongoing change and competing priorities.
- Book and confirm patients for appointments and consultations.
- Billing and Receipting at time of appointment.
- Accurately process relevant paperwork including data entry.
- Ensure the smooth running of the clinic.
- Continuously liaise with the team to ensure efficient processes.
- Manage patient records and filing of patient notes.
- Demonstrated ability to provide excellent patient care and customer service.
- Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
- Proven experience to work successfully both independently and in a team environment.
- Knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued.
- Exceptional phone manner and ability to handle a high volume of patient inquiries.
- High attention to detail and excellent organisational skills.
- Flexible approach to work and able to adapt in a fast-paced environment.
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes.
The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.
GenesisCare is an Equal Opportunity Employer.
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Patient Services Officer
1 week ago
Saint Leonards, Victoria, Australia GenesisCare Full timeAt GenesisCare, we're seeking a highly organized and customer-focused Patient Services Officer to join our team. In this role, you'll provide administrative and billing support to our patients and staff, ensuring a seamless experience in our clinics.Key Responsibilities:Provide exceptional customer service to patients and staffManage patient records and...
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Patient Services Coordinator
2 weeks ago
Saint Leonards, Victoria, Australia GenesisCare Full timeAbout the RoleWe are seeking an enthusiastic and efficient Patient Services Officer to join our team working across our clinics located within Mater Hospital and the North Shore Health hub.Key ResponsibilitiesProvide administrative and billing support to our patients and staff while maintaining a professional, caring, and friendly demeanor.Act as the first...
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