Customer Service Representative

4 weeks ago


Saint Leonards, Victoria, Australia Healthcare Professionals Group Full time

About the Opportunity

We are seeking a highly skilled Customer Service Representative to join our dynamic MedTech team. As a key member of our global support team, you will be responsible for delivering exceptional customer experiences and ensuring seamless communication with our clients.

Key Responsibilities

  • Provide timely and effective support to customers via email, chat, and phone.
  • Utilize our inventory control system to manage office supplies and ensure efficient order processing.
  • Liaise with cross-functional teams, including sales, marketing, and dispatch, to resolve customer inquiries and issues.
  • Execute order-to-cash activities for all customer order types, ensuring accurate and timely processing.
  • Build and maintain strong relationships with customers, leveraging your product knowledge to enhance brand visibility.
  • Schedule internal client meetings and assist with event organization.

Requirements

  • Previous experience in customer service, preferably in a medical device or biotechnology environment.
  • Exceptional communication skills, both written and verbal, with internal and external stakeholders.
  • High empathy and a strong desire to improve the customer experience.
  • A self-starter with the ability to take initiative and adapt to changing priorities.
  • Strong attention to detail and multi-tasking ability.
  • Ability to investigate and problem-solve.

About Us

Healthcare Professionals Group is a leading recruitment agency specializing in biotechnology, medical devices, pharmaceutical, and scientific industries. We are passionate about enhancing clinical well-being and patient outcomes, and we're excited to have you join our team



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