Customer Service Representative
4 weeks ago
About the Opportunity
We are seeking a highly skilled Customer Service Representative to join our dynamic MedTech team. As a key member of our global support team, you will be responsible for delivering exceptional customer experiences and ensuring seamless communication with our clients.
Key Responsibilities
- Provide timely and effective support to customers via email, chat, and phone.
- Utilize our inventory control system to manage office supplies and ensure efficient order processing.
- Liaise with cross-functional teams, including sales, marketing, and dispatch, to resolve customer inquiries and issues.
- Execute order-to-cash activities for all customer order types, ensuring accurate and timely processing.
- Build and maintain strong relationships with customers, leveraging your product knowledge to enhance brand visibility.
- Schedule internal client meetings and assist with event organization.
Requirements
- Previous experience in customer service, preferably in a medical device or biotechnology environment.
- Exceptional communication skills, both written and verbal, with internal and external stakeholders.
- High empathy and a strong desire to improve the customer experience.
- A self-starter with the ability to take initiative and adapt to changing priorities.
- Strong attention to detail and multi-tasking ability.
- Ability to investigate and problem-solve.
About Us
Healthcare Professionals Group is a leading recruitment agency specializing in biotechnology, medical devices, pharmaceutical, and scientific industries. We are passionate about enhancing clinical well-being and patient outcomes, and we're excited to have you join our team
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