Member Services Coordinator

2 weeks ago

Melbourne, Victoria, Australia beBeeExperience Full time $100,000 - $120,000

Job Title: Member Experience Manager

Job Description:

The ideal candidate will be responsible for delivering exceptional member experiences, ensuring seamless service and operational excellence across all aspects of the organization. This role requires a customer-focused individual who can effectively manage diverse responsibilities, prioritize tasks, and maintain high levels of productivity in a fast-paced environment.

  • Manage customer relationships through timely responses to queries via phone, email, and website.
  • Resolve member issues efficiently, collaborating with internal teams and external partners as needed.
  • Coordinate membership processes, including new membership allocations, card printing, and welcome pack assembly.
Required Skills and Qualifications:

To succeed in this role, you should possess excellent organizational and multitasking skills, with a proven ability to work in a member-based or retail environment. Strong written and verbal communication skills are essential, along with proficiency in Microsoft Office and inventory management systems.

  • Proven experience in customer service and operations.
  • Excellent organizational and multitasking skills.
  • Strong written and verbal communication.
Benefits:

This role offers a dynamic and challenging work environment, with opportunities for growth and development. The successful candidate will be part of a collaborative team, working closely with colleagues to deliver exceptional results.

  • Collaborative team environment.
  • Opportunities for growth and development.

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