Patient Experience Officer

1 day ago

Sydney, New South Wales, Australia beBeePatientExperience Full time $127,150 - $144,444
Patient Experience Officer

The primary role of the Patient Experience Officer is to ensure a positive healthcare experience for patients and their families.

Key Responsibilities:
  • Coordinate patient feedback in accordance with organisational policies and procedures.
  • Collaborate with various hospital departments to deliver effective healthcare treatment.
Requirements:
  • Relevant qualification and/or clinical background, and/or management experience.
  • Demonstrated knowledge and experience in complaints management, including writing briefs and correspondence.
  • Skills in conflict resolution, mediation/counselling and advocacy.
Benefits:

This role offers a unique opportunity to make a meaningful impact on patient care and satisfaction.

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