Senior Director, Patient Solutions Strategy

2 days ago

Sydney, New South Wales, Australia Bebeepatientsolutions Full time

Senior Director, Patient Solutions Strategy
The Senior Director, Patient Solutions Strategy will drive the strategic vision for patient solutions operation.
Key Responsibilities:
Oversee customer and patient solutions department to generate value propositions for clients
Develop production and quality standards including response and call handle times along with audit outcomes
Maintain staffing levels to ensure service levels are met across all product segments
Evaluate systems policies and procedures to drive changes meeting organizational objectives
This position requires a Bachelor's degree in business or a related field and 10 years of experience in patient services or similar call center environment.

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