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IT Services Control Officer
2 months ago
We are seeking a highly skilled IT Services Control Officer to join our team at McLean Care. As a key member of our IT department, you will be responsible for overseeing the daily operations of IT service delivery, ensuring efficient delivery of helpdesk support, and managing the effective distribution of IT assets.
The ideal candidate will have a strong background in IT service management frameworks, such as ITIL, and experience in operating helpdesk and service desk platforms. You will also have a solid understanding of IT infrastructure, including networks, servers, and communication systems.
As a pivotal player in our IT team, you will proactively monitor systems, resolve incidents, and implement process improvements while guaranteeing customer-first stakeholder communication that will drive high performance and goal achievement for the team.
About You- Bachelor's Degree in Information Technology, Computer Science, or a related field.
- Current unencumbered NSW Driver's Licence.
- Experience in IT service management frameworks, such as ITIL.
- Strong experience in operating helpdesk and service desk platforms.
- Solid understanding of IT infrastructure, including networks, servers, and communication systems.
- Knowledge of monitoring and diagnostic tools to proactively identify and resolve system issues.
- Experience in managing the procurement, distribution, and lifecycle of IT assets.
- Strong critical thinking and troubleshooting abilities to diagnose and resolve complex IT issues quickly and effectively.
- Excellent written and verbal communication skills for interacting with end-users, technical teams, and stakeholders at all levels.
- High level of accuracy in managing IT assets, documenting changes, and tracking incidents to ensure effective control and compliance.
- Ability to manage competing priorities and handle multiple tasks simultaneously, especially in a high-pressure environment.
- Willingness to stay updated with new IT trends and technologies to improve service delivery.
- Capacity for overnight travel as required by business needs from time to time.
- Competitive salary + super + NFP employee perks.
- Salary packaging (up to $18,900 net) to increase your take-home pay.
- Access to Blue Light Card (Retail Discounts).
- NSW Additional Public Holiday (Christmas Picnic).
- Employee Assistance Program (EAP).
- Free Influenza Program.
- Access to Scholarship Programs & Professional Development.
