IT&C Services Control Officer

2 weeks ago

Tamworth, Australia McLean Care Full time

The Company

From humble beginnings in 1953, McLean Care is a well-respected provider of the highest quality community, retirement and aged care lifestyle services and options. As a proud not-for-profit, driven by our mission “to focus on you” our organisation provides services to over 1,100 people, in an area of almost 195,000 square km’s across NSW & QLD. At the core of our 2026 Strategic Plan is growth and innovation whereby our Information Technology and Communications team are critical to our success. 

 

 

About the Role

Reporting to the IT&C Manager you will be responsible for overseeing the daily operations of IT&C service delivery. The diverse role will require you to ensure efficient delivery of helpdesk support, manage the effective distribution of IT&C assets, scheduling workloads, support calls, system maintenance, updates and projects. As a pivotal player in our reliability and performance of IT&C you will proactively monitoring systems, resolving incidents, and implementing process improvements and guarantee customer first stakeholder communication that will drive high performance and goal achievement for the IT&C team.

 

About You

 

Essential

  • Bachelor’s Degree in Information Technology, Computer Science, or a related experience.
  • Current unencumbered NSW Driver’s Licence.
  • Experience in IT service management frameworks such as ITIL for managing incidents, problems, and change control processes.
  • Strong experience in operating helpdesk and service desk platforms including ability to analyse data and trends to mitigate reoccurring problems.
  • Experience in planning and scheduling IT&C services, including system maintenance, software updates, and infrastructure upgrades to minimise disruptions.
  • Solid understanding of IT&C infrastructure, including networks, servers, and communication systems.
  • Knowledge of monitoring and diagnostic tools to proactively identify and resolve system issues.
  • Experience in managing the procurement, distribution, and lifecycle of IT&C assets, ensuring proper tracking and documentation.
  • Strong critical thinking and troubleshooting abilities to diagnose and resolve complex IT&C issues quickly and effectively.
  • Excellent written and verbal communication skills for interacting with end-users, technical teams, and stakeholders at all levels.
  • High level of accuracy in managing IT&C assets, documenting changes, and tracking incidents to ensure effective control and compliance.
  • Ability to manage competing priorities and handle multiple tasks simultaneously, especially in a high-pressure environment.
  • Willingness to stay updated with new IT&C trends and technologies to improve service delivery.
  • Capacity for overnight travel to as required by business needs from time to time.

Desirable

  • Advanced ITIL Certifications
  • Experience with Automation and IT Operations Tools:
  • Knowledge of nurse call systems
  • Understanding of Microsoft Office 365

 

What’s in it for you

  • Competitive salary + super + NFP employee perks
  • Salary packaging (up to $18,900 net) to increase your take home pay 
  • Access to Blue Light Card (Retail Discounts)
  • NSW Additional Public Holiday (Christmas Picnic)
  • Employee Assistance Program (EAP)
  • Free Influenza Program
  • Access to Scholarship Programs & Professional Development
  • See our website for more information on the benefits McLean Care employees have access to Rewards & Benefits for our people | McLean Care

 

McLean Care is passionate about creating an inclusive workplace that promotes the right to feel safe, be valued and heard. Creating a culture that celebrates the diverse voices of our people which connects us closer to our residents, clients and the communities we serve, because we believe change starts with us.

To be eligible to apply for this position you must be eligible to work in Australia, be willing to undertake a criminal record check and NDIS Check in accordance with the requirements of the Aged Care Act 1997.

 

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