Merchant Account Manager

1 week ago

Melbourne, Victoria, Australia beBeeRetention Full time $110,000 - $140,000
Customer Retention Representative

The Opportunity

As a Customer Retention Representative, you will play a pivotal role in handling merchant inquiries and providing holistic advice to internal and external customers. Your responsibility will be to deliver accurate needs-based solutions, product recommendations, and suitable incentives for customers to remain with the JV, while maintaining profitable pricing structures.

Collaborating closely with other team members, you will uncover and refer new sales opportunities. This role will continue to evolve and develop further.

Key Responsibilities Include:

- Engaging with customers to understand their merchant needs and JV products and services, providing retention solutions that align with business revenue expectations and preserve customer value for the commercial division

- Possessing expert knowledge of how customers take payments for their business, conducting insightful needs-based conversations with business customers, and offering valuable advice and tailored recommendations for their payment needs

- Ensuring the customer remains at the forefront of all interactions within the retention team

- Managing issues and complaints effectively in collaboration with the Customer Services team

- Delivering on agreed outcomes for Quality Assurance, Conversion, and Call monitoring

- Achieving quality customer and business outcomes in adherence to JV policies and values (customer contacts)

- Maintaining up-to-date and accurate knowledge of Merchant products, processes, and pricing within the retention team

- Meeting agreed service levels in terms of quality and SLAs

- Collaborating with team members, the wider JV team, Commercial frontline, and Customer Services teams

- Providing feedback and insights regarding merchant repricing and retention to the SME sales team

Required Skills:

  • Customer retention
  • Merchant pricing
  • Needs-based sales
  • Customer focus
  • Stakeholder management
  • Proven results-driven approach
  • Ability to work individually and as part of a team
  • Excellent problem-solving and negotiation skills
  • Building relationships and networks
  • Personal time management and prioritization
  • Demonstrated customer service ethic and commitment to satisfy standards required
  • Being agile
  • Managing change

Benefits of this Role:

- The opportunity to build strong relationships with customers and stakeholders

- A dynamic and collaborative work environment

- Opportunities for growth and development

About Us:

- We are a leading provider of innovative payment solutions

- Our mission is to deliver exceptional customer experiences

- We prioritize our customers' needs and strive to exceed their expectations

Join Our Team:

- If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

  • Merchant Relationship Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeRelationship Full time $100,000

    Client Services ConsultantThis role is a key position in supporting and growing our merchant relationships.You will act as a trusted partner to our existing merchants, helping them get the most out of our platform, resolving technical questions, and working closely with our sales and product teams to meet our merchants' evolving needs.The ideal candidate...

  • Merchant Risk Manager

    2 weeks ago

    Melbourne, Victoria, Australia Anz Full time

    **The Mission**The Merchant Risk Manager / Officer (MRO) is part of Worldline's second line of defence, and its primary responsibility is to oversee the risk management framework governing merchant risk during the merchant lifecycle. The MRO actively contributes to ANZ Worldline's Enterprise Risk Management efforts and is shaping with Senior Management the...

  • Senior Merchant Development Manager

    5 days ago

    Melbourne, Victoria, Australia beBeeGrowth Full time $120,000 - $180,000

    Merchant Growth SpecialistJob OverviewWe are seeking a results-driven Merchant Growth Specialist to join our Client Engagement team, focused on merchants and payment enablers. This role is critical to driving new business, transaction growth, and deepening client relationships.You will lead the charge in hunting and winning new merchant deals, renewing...

  • Senior Merchant Relationship Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeAccount Full time $100,000 - $150,000

    We are seeking a seasoned Account Manager to join our high-performing team. In this role, you will be responsible for building and maintaining relationships with a diverse portfolio of merchants across Australia.Your core objectives will include retention, revenue growth, and time-to-first-payment. You will work closely with our Sales and Product teams to...

  • Merchant Relationship Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeClient Full time $100,000

    About Our Client Services RoleThis is a key position that plays a significant role in supporting and growing merchant relationships.Establish and maintain strong, trusted connections with a portfolio of merchantsCollaborate with the sales team to support account expansion opportunities and drive merchant successTroubleshoot technical issues where needed...

  • Merchant Operations Manager

    6 days ago

    Melbourne, Victoria, Australia Corpay, Inc. Full time

    **Share pages with your social network** * (twitter) guest\_id, k, \_twitter\_sess, original\_referer* (facebook) datr, lu* (g+1) PREF, SID, HSID, SSID* **TribePad** - this allows you to login to our social recruitment management platform* **trackerToken-4** - this is similar to Google Analytics but specifically allows us to determine which of our marketing...

  • Merchant Operations Manager

    6 days ago

    Melbourne, Victoria, Australia Corpay, Inc. Full time

    **Share pages with your social network** * (twitter) guest\_id, k, \_twitter\_sess, original\_referer* (facebook) datr, lu* (g+1) PREF, SID, HSID, SSID* **TribePad** - this allows you to login to our social recruitment management platform* **trackerToken-4** - this is similar to Google Analytics but specifically allows us to determine which of our marketing...

  • Strategic Merchant Advocate

    1 week ago

    Melbourne, Victoria, Australia beBeeMerchant Full time $90,000 - $105,000

    Job Description:\As a Merchant Experience Partner, you will play a crucial role within the Merchant Experience team by providing our merchants with a direct contact for all of their support needs. Your primary focus will be on ensuring overall merchant success on the DoorDash platform.\You will build long-lasting relationships with our merchants through...

  • Strategic Merchant Partnership Manager

    1 week ago

    Melbourne, Victoria, Australia beBeePartner Full time $90,000 - $120,000

    Merchant Success SpecialistThe role of a Merchant Success Specialist is to partner with high-value merchants, providing direct support and strategic problem-solving expertise. The successful candidate will foster long-lasting relationships with merchants through exceptional customer service and proactive issue resolution. Key responsibilities include...

  • Merchant Growth Specialist

    5 days ago

    Melbourne, Victoria, Australia beBeeStrategist Full time $120,000 - $160,000

    Job TitleWe are seeking a strategic and results-driven Senior Manager to join our Client Engagement team focused on merchants and payment enablers.This role is critical to driving new business, transaction growth, and deepening client relationships with Value Added Services.You will lead the charge in hunting and winning new merchant deals, renewing existing...