Merchant Relationship Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeRelationship Full time $100,000
Client Services Consultant

This role is a key position in supporting and growing our merchant relationships.

You will act as a trusted partner to our existing merchants, helping them get the most out of our platform, resolving technical questions, and working closely with our sales and product teams to meet our merchants' evolving needs.

The ideal candidate will have 2–5 years in a customer-facing role such as account management, customer success, or technical support ideally in a fintech, SaaS, or payments environment.

They should have strong interpersonal skills with a passion for building lasting customer relationships and a solid understanding of technical systems (APIs, payment flows, basic troubleshooting).

The successful candidate will also have excellent written and verbal communication skills with the ability to translate between business and technical contexts and be able to manage multiple priorities across accounts.

We are looking for a collaborative mindset and eagerness to work cross-functionally with support, sales, product, and engineering.

Satisfactory national police check is essential for this role.

Working arrangements will be hybrid with a minimum of 3 days in office.

  • Key Responsibilities:
    • Build and maintain strong, trusted relationships with a portfolio of merchants.
    • Partner with the sales team to support account expansion opportunities and drive merchant success.
    • Troubleshoot technical issues where needed and collaborate with internal teams for resolution.
    • Conduct regular check-ins and account reviews with merchants to ensure satisfaction and identify opportunities for optimisation.
    • Monitor account performance, health metrics to pre-empt issues and maintain merchant engagement.

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