Strategic Merchant Advocate

7 days ago

Melbourne, Victoria, Australia beBeeMerchant Full time $90,000 - $105,000
Job Description:\

As a Merchant Experience Partner, you will play a crucial role within the Merchant Experience team by providing our merchants with a direct contact for all of their support needs. Your primary focus will be on ensuring overall merchant success on the DoorDash platform.

\

You will build long-lasting relationships with our merchants through excellent customer service and strategic problem-solving. Not only will you partner with our merchants, but you will work with account owners and own a book of business as their support contact.

\

You will be part of a program to shape support as a differentiator in the marketplace through high-quality, white-glove service. Your goal is to promote retention and overall merchant success.

\

\Responsibilities:

\
  • Collaborate and troubleshoot important issues for merchants via phone and web\
  • Build relationships with merchant partners by being the main contact and expert for a portfolio of merchants spanning enterprise and small - medium businesses\
  • Promote retention and overall merchant success through white-glove service\
  • Perform daily phone outreach to proactively resolve issues for merchants\
  • Prioritize and escalate issues in partnership with our teams\
  • Managing conflicting deadlines, ensuring cross-functional collaboration\
  • Have a solutions-focussed mindset, promoting merchant success above all else\
  • Validate and track merchant feedback to inform updates to our products and tools
\Required Skills & Qualifications:\

2+ years of experience in Customer Success, Account Management, Customer Support

\

Proficiency in Microsoft Suite / G-Suite

\

Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers

\

Experience advocating for customer experience within a team or initiative

\

You love thinking about new opportunities for process improvement

\

\We're Excited About You Because:

\
  • 2+ years of experience in Customer Success, Account Management, Customer Support\
  • Proficiency in Microsoft Suite / G-Suite\
  • Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers\
  • Experience advocating for customer experience within a team or initiative\
  • You love thinking about new opportunities for process improvement
\Benefits:\

At DoorDash, we are committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

\

Our commitment to diversity and inclusion means that we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.

\

True innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

  • Strategic Merchant Partnership Manager

    1 week ago

    Melbourne, Victoria, Australia beBeePartner Full time $90,000 - $120,000

    Merchant Success SpecialistThe role of a Merchant Success Specialist is to partner with high-value merchants, providing direct support and strategic problem-solving expertise. The successful candidate will foster long-lasting relationships with merchants through exceptional customer service and proactive issue resolution. Key responsibilities include...

  • Merchant Success Partner

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $70,569 - $98,338

    About the Role:We are looking for professionals who can build lasting relationships with our merchants, providing them with exceptional customer service and strategic problem-solving skills. As a key member of our Merchant Experience team, you will play a vital role in ensuring the success of our merchants on our platform.Your Key Responsibilities Will...

  • Merchant Success Strategist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $80,000

    Merchant Experience ExpertAs a crucial member of our operations team, you will play a key role in ensuring that merchants have a seamless experience with our platform. Our goal is to provide top-notch support and services to our merchants, enabling them to succeed on the DoorDash platform.About the Role:We are seeking an experienced professional who can...

  • Merchant Experience Partner

    6 days ago

    Melbourne, Victoria, Australia Doordash Full time

    OverviewJoin to apply for the Merchant Experience Partner role at DoorDashJoin to apply for the Merchant Experience Partner role at DoorDashAbout The TeamAs one of DoorDash's core operations teams, Customer Experience and Support Operations, ensures that when there are bumps in the last mile, there's always someone there to help make things right.Our team...

  • Merchant Success Strategist

    5 days ago

    Melbourne, Victoria, Australia beBeeSuccess Full time $120,000 - $150,000

    Key Roles and ResponsibilitiesThe Strategy and Operations Manager – Merchant Success plays a pivotal role in driving restaurant partner success on the Uber Eats platform.Lead initiatives to enhance customer experiences and foster sustainable growth among restaurant partners.Design and optimize incentive schemes to reward top-performing merchants, promoting...

  • Merchant Experience Partner

    1 week ago

    Melbourne, Victoria, Australia DoorDash Full time

    OverviewJoin to apply for the Merchant Experience Partner role at DoorDashJoin to apply for the Merchant Experience Partner role at DoorDashAbout The TeamAs one of DoorDash's core operations teams, Customer Experience and Support Operations, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team...

  • Merchant Experience Partner

    1 week ago

    Melbourne, Victoria, Australia DoorDash Full time

    OverviewJoin to apply for the Merchant Experience Partner role at DoorDashJoin to apply for the Merchant Experience Partner role at DoorDashAbout The TeamAs one of DoorDash's core operations teams, Customer Experience and Support Operations, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team...

  • Merchant Experience Partner

    2 weeks ago

    Melbourne, Victoria, Australia DoorDash Australia Full time $90,000 - $120,000 per year

    About the TeamAs one of DoorDash's core operations teams, Customer Experience and Support Operations, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and manages DoorDash's large and growing global network of support centers to create the best customer experiences, with the ultimate...

  • Merchant Experience Partner

    1 week ago

    Melbourne, Victoria, Australia Doordash Australia Full time

    **About the Team**:As one of DoorDash's core operations teams, Customer Experience and Support Operations, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and manages DoorDash's large and growing global network of support centers to create the best customer experiences, with the...

  • Merchant Experience Partner

    1 week ago

    Melbourne, Victoria, Australia Doordash Australia Full time

    **About the Team**:As one of DoorDash's core operations teams, Customer Experience and Support Operations, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and manages DoorDash's large and growing global network of support centers to create the best customer experiences, with the...