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Clinical Applications Specialist

2 months ago

Chatswood, Australia Nova Biomedical Full time
Job Title: Clinical Applications Specialist

Nova Biomedical is seeking a highly skilled Clinical Applications Specialist to support our Nova Australia-New Zealand (ANZ) subsidiary. This role will involve providing technical support, training, and applications expertise to customers and end-users in Australia and New Zealand.

Key Responsibilities:
  • Provide technical support for clinical products, including blood-gas evaluations and implementations, meter pre-sale analytical studies, and post-sale implementations.
  • Assist with pre-sale Clinical Blood Gas systems demo/evaluations and provide summary reports.
  • Perform post-sale devices implementation/installations, including all validation processes and reports, and operator training.
  • Provide hotline phone support for clinical customers and on-call support as scheduled.
  • Support systems preventive maintenance and customer ambassador visits as needed.
  • Provide operator training for Meter and Clinical Blood Gas product customers.
  • Support MASA evaluations directly for Clinical products, Meters, Allegro, and Blood gas products, including customer training.
  • Do data tabulation for lab-studies, correlations, implementations, and prepare Evaluation Reports for Clinical products.
  • Provide technical information and assistance for sales team for meter and blood gas systems.
Qualifications:
  • Clinical laboratory knowledge and/or POCT experience is essential for this position.
  • Fluent in English with excellent written and statistical skills, including Microsoft Excel capabilities.
  • Experience with Bedside Glucose Meters, Blood Gas systems, and/or clinical chemistry systems is a plus.
  • Diagnostics industry and/or hospital (lab or POC-testing) experience is a benefit.
  • Ability to travel approximately 75% country-wide in Australia and periodically in New Zealand.
Skills and Competencies:
  • Ability to act as a resource to Nova ANZ Applications Support Manager, the Sales team AUS/NZ, and as technical/applications product expert for current and future customers.
  • Requires the ability to understand and educate end-users and provide product application support to customers.
  • Possess the ability to perform data analysis in support of clinical applications requirements.
  • Strong troubleshooting skills with good customer-facing presentation skills.
  • Strong self-organizational capabilities and systematic and analytical work methods.
  • Requires excellent communication, teaching, and interpersonal skills.
  • The ability to multi-task well and be willing to put in extra time/efforts as needed to see projects and activities to completion.
Education/Experience:
  • Associate or bachelor's degree (or local equivalent) is preferred in a medical/scientific discipline or relevant work experience in a comparable role.
  • Laboratory degree and/or biomed degree preferred.
  • A minimum of 3 years of clinical diagnostics or related biotech experience (hospital, lab, and/or clinical diagnostics company).
  • A minimum of 2 years' experience in technical support or product specialist role would be a plus.
  • Field work experience is ideal.

Nova Biomedical is a company that values mutual respect, honesty, and integrity. We are proud of our strong sense of family in the workplace and are committed to providing a supportive and collaborative environment for our employees.