Clinical Engagement Specialist

5 months ago

Chatswood, Australia eHealth NSW Full time

**Employment Type**:

- Permanent Full Time
- 38 hour working week with a flexible WFH model
- Flexible working arrangements with a mix of working from home and from our St Leonards or Chatswood office
- Attractive Salary, starting from $122,850 + 11% super and annual leave loading
- Drive digital transformation within Australia’s largest public health system

**About us**

Working at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.

**Come work with us**

We have an exciting opportunity in the Clinical Engagement & Patient Safety team for a Clinical Engagement Specialist.
The Clinical Engagement Specialist is responsible for engaging and collaborating with clinical practitioners, including medical, nursing, pharmacy and allied health and other key stakeholders across NSW to facilitate, analyse and translate high level clinical requirements to inform ongoing development of digital health improvement strategies and initiatives that support the Clinical Engagement & Patient Safety (CEPS) Directorate and to underpin the eHealth Strategy for NSW Health 2016 - 2026. The role will strive to deliver excellence in customer experience and contribute to clinician satisfaction by identifying opportunities for improving the clinical experience and provision of effective governance support and communication.

For more information, read the **full Role Description**.

**What you will do**

As an integral member of the Clinical Engagement & Patient Safety team, you will:

- Develop and manage day to day clinical engagement and relationship management activities, including provision of timely, professional communications and provide support to internal and external key stakeholders, investigate and resolve problems, advocate and document clinician needs.
- Provide advice and recommendations on ongoing development, implementation training, adoption and communication strategies and tools and systems to support clinical users.
- Assist in conducting reviews to ensure clinicians are satisfied with clinical engagement services and support strengthening and maturing clinical engagement and relationship management.
- Contribute to the development and execution of appropriate mechanisms and performance measures to demonstrate value and to inform future digital health initiatives (including reporting, day to day communications, benchmarks and other clinical communication activities to ensure excellence in clinical engagement.
- Provide governance and secretariat support for relevant governance groups associated with the Clinical Engagement remit, including NSW Health CXIO Executive Leadership Group, Clinical Digital Leaders Network and others.
- Contribute to the planning and execution of annual workplans, events, symposiums and marketing including relevant surveys and reports in collaboration with key stakeholders.

**About you**

We are seeking motivated and committed individuals with:

- Extensive experience working in a clinical environment as well as relevant qualifications and/or equivalent experience.
- Extensive experience in day to day activities associated with excellence in managing customer relationship.
- Demonstrated excellent communication (written and verbal) skills, and experience in governance and customer relationship management.
- Demonstrated ability and skills in delivering an excellent customer experience with the ability to engage with a wide range of clinical stakeholders, build positive and successful working relationships to ensure strong clinical engagement.
- Demonstrated initiative and project management ability to undertake complex tasks concurrently, performed with minimum supervision and with time constraints, with a strong customer service orientation.
- Extensive experience at translating between clinical, ICT and governance knowledge domains, presenting information concisely for diverse audiences

If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you.

**Benefits working with eHealth**

Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace. We support our people with great benefits so they can support the patients and staff of NSW Health. These include:

- Flexible work options
- Skills and leadership development training programs
- Allocated day off per month
- Salary Packaging
- Health and wellbeing programs

More information about these benefits, can be found at Benefits | eHealth NSW.

**Valuing diversity and inclusion**

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