Clinical Applications Specialist

2 months ago

Chatswood, Australia Nova Biomedical Full time
Job Title: Clinical Applications Specialist

Nova Biomedical is seeking a highly skilled Clinical Applications Specialist to join our team in Australia and New Zealand. As a key member of our Applications Support team, you will be responsible for providing technical support and training to customers and end-users for our clinical products.

Key Responsibilities:
  • Provide technical support and training to customers and end-users for our clinical products, including blood gas systems, meters, and clinical chemistry systems.
  • Perform pre-sale and post-sale evaluations, implementations, and validations for our clinical products.
  • Assist with data analysis and reporting for clinical applications requirements.
  • Work closely with the Sales team to provide technical information and assistance for sales activities.
  • Collaborate with the Support Manager to implement and maintain technical service programs in Australia and New Zealand.
Requirements:
  • Clinical laboratory knowledge and/or POCT experience is essential for this position.
  • Fluent in English with excellent written and statistical skills, and Microsoft Excel capabilities is required.
  • Experience with bedside glucose meters, blood gas systems, and/or clinical chemistry systems is a plus.
  • Diagnostics industry and/or hospital (lab or POC-testing) experience is a benefit.
  • Ability to travel approximately 75% country-wide in Australia and periodically in New Zealand.
Skills and Competencies:
  • Ability to act as a resource to Nova ANZ Applications Support Manager, the Sales team AUS/NZ, and as technical/applications product expert for current and future customers.
  • Requires the ability to understand and educate end-users and provide product application support to customers.
  • Possess the ability to perform data analysis in support of clinical applications requirements.
  • Strong troubleshooting skills with good customer-facing presentation skills.
  • Strong self-organizational capabilities and having systematic and analytical work methods.
  • Requires excellent communication, teaching, and interpersonal skills.
  • The ability to multi-task well, and be willing to put in extra time/efforts as needed to see projects and activities to completion.
Education/Experience:
  • Associate or bachelor's degree (or local equivalent) is preferred in a medical/scientific discipline or relevant work experience in a comparable role.
  • Laboratory degree and/or biomed degree preferred.
  • A minimum of 3 years of clinical diagnostics or related biotech experience (hospital, lab, and/or clinical diagnostics company).
  • A minimum of 2 years' experience in technical support or product specialist role would be a plus.
  • Field work experience is ideal.

Nova Biomedical is a company that values mutual respect, honesty, and integrity. We are proud to have a strong sense of family in the workplace, with one third of our employees having been with us for over 10 years.

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