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Customer Experience Advocate

2 weeks ago

Gold Coast, Queensland, Australia beBeeConsultant Full time $50,000 - $70,000

Role Description:

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Associate Customer Service Consultant

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As an Associate Customer Service Consultant, you will act as the initial point of contact for established clients' day-to-day issues with our product, providing exceptional software application support and problem resolution within service level agreements.

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You will join a dynamic team where you can develop your career and grow professionally. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering excellent customer experiences.

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Key Responsibilities:

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  • Answer and log customer inquiries received via various channels in a timely manner.">
  • Liaise with intermediate/senior customer service consultants to resolve complex customer requests following the escalation process.">
  • Maintain customer relationships and provide exceptional customer experience regarding the effective use of our platforms.">
  • Assist with the development of knowledge base articles, help documentation, and other training materials for new and existing features and/or processes.">
  • Stay up-to-date with platform features and how they are applied in typical business processes through internal and external training, documentation, and other resources.">
  • Raise system issues, enhancement requests, and provide product feedback for review and validation in line with the escalation process.">
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Requirements:

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While no specific qualifications are required, a formal degree or certificate qualification in accounting or information technology is highly regarded.

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Essential skills include excellent written and oral communication skills, the ability to listen and ask probing questions to understand customer concerns, and the ability to troubleshoot issues and determine resolutions to complex problems.

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Desirable Skills:

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Experience working in the accounting industry and/or help desk environment is desirable, as is familiarity with ATO tax lodgements and ASIC requirements for company registration and ongoing corporate requirements.

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Knowledge of Australian trust and superannuation legislation and practice is also desirable.

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Benefits:

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We offer a fun and inclusive work environment with opportunities for career development and growth. Our team prides itself on being an employer of choice where everyone feels safe and supported to bring their whole selves to work.

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Recruitment Process:

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The recruitment process involves submitting an application, which will be reviewed by our talent team. If selected, we will be in touch to discuss your alignment with the role.

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Interviews can happen virtually or face-to-face with the hiring manager or other team members. We value diversity and welcome applications from people of all backgrounds.