Customer Experience Advocate

2 weeks ago

Gold Coast, Queensland, Australia beBeeCustomer Full time $60,000 - $80,000

We're seeking a skilled professional to drive customer satisfaction and engagement.

About the Role
  • Deliver exceptional experiences for clients through proactive communication and collaboration with our team.
  • Analyse and optimise digital marketing campaigns to help clients unlock their full potential.
  • Diagnose and resolve technical issues, leveraging available resources and software tools.
  • Provide timely and accurate responses to client inquiries, offering effective solutions or directing them to relevant resources as needed.
  • Navigate challenging situations by employing effective techniques, ensuring a positive experience for clients.
Your Qualifications
  • You must be customer-centric with a talent for handling objections effectively.
  • You must be a strategic, creative, and adaptable thinker who excels in a fast-paced environment.
  • You must be meticulous with attention to detail and a forward-thinking approach to customer engagement.
  • You must be proactive in communication, possessing strong interpersonal and organisational skills.
  • You must be innovative, driving positive customer outcomes and continually improving processes.
The Benefits
  • Work in a state-of-the-art office designed for innovation and collaboration.
  • Enjoy daily barista-made coffee at our on-site café.
  • Pursue a flexible work-life balance that suits your needs.
  • Access career growth opportunities and mentorship from experienced professionals.
  • Take advantage of comprehensive wellbeing support and employee perks.

We're committed to creating an inclusive workplace where diversity is celebrated and valued.

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