Customer Experience Advocate

1 day ago

Gold Coast, Queensland, Australia beBeeCustomer Full time $56,300 - $84,300
Join Our Team of Customer Champions

We are a dynamic and fast-paced group of individuals who thrive on delivering exceptional customer experiences in the e-commerce industry.

Our Core Values
  • Be a Good Human: Genuine, caring, and positive impact on our team
  • Foot Forward First: Lead the way to keep us moving forward with a flat structure
  • Kaizen: Continuous improvement through feedback, challenging the status quo, and seeking growth opportunities
  • Embrace Growth and Change: View challenges as learning opportunities with a growth mindset
  • Communicate with Equality and Empathy: Listen with an empathetic ear and speak with kindness

You will be part of a constantly expanding and energetic team. As a customer service representative, you will:

  • Provide honest customer feedback to the team
  • Independently handle customer inquiries via phone, email, live chat, or in-store
  • Proactively learn new procedures, expand product knowledge, and provide constructive feedback to the team
  • Maintain accurate records of all sales, including cash payments, and sales across multiple platforms
  • Manage information for a wide range of inventory, orders, and ensure accurate information is available for customers and team members
  • Maintain and improve customer retention
Essential Attributes and Skills
  • Experience in customer service
  • Strong willingness to learn
  • Proactive and shows initiative consistently
  • Excellent written and verbal communication skills, and effective interpersonal skills
  • Excellent follow-up and documentation skills
  • Ability to effectively work within a team environment and communicate with the team to contribute to the successful operation of our business
  • Sound computer skills including proficiency in using Microsoft Word, Excel, and Outlook
Benefits
  • Dynamic and supportive work environment
  • Opportunities for growth and development
  • Competitive compensation package
Others
  • Possession of a strong understanding of motorcycle components and terminology
  • Experience using Salesforce CRM
  • Excellent communication skills with the ability to convey technical information clearly and concisely
  • Strong problem-solving skills to assess customer needs and offer appropriate solutions
  • Ability to work in a fast-paced environment and handle multiple customer inquiries
  • Detail-oriented and organized approach to maintaining workflow and customer interactions

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