Customer Support Advocate

4 days ago

Gold Coast, Queensland, Australia beBeeEmpathy Full time $50,736 - $60,816
Job Title:

Customer Support Advocate

About the Role:

The primary function of this role is to serve as the key contact point for members, offering guidance and support with regard to superannuation.

This position entails delivering personalized assistance through multiple channels, including voice, web chat, mobile apps, and social media platforms.

Key responsibilities include maintaining confidentiality and professionalism while being approachable and empathetic in interactions with clients.

Requirements & Details:
  • Exceptional communication skills coupled with natural empathy
  • Tech-savviness with the ability to adapt quickly to new systems
  • A goal-oriented problem solver who thrives in fast-paced environments
Benefits:

This role offers a permanent position with opportunities for career growth and advancement. Employees are also entitled to exclusive discounts with leading brands, complimentary parking, and a dynamic office environment.

In addition, recognition programs are in place to celebrate individual achievements and contributions.

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