Customer Experience Advocate

2 days ago

Gold Coast, Queensland, Australia beBeeCustomer Full time $66,231 - $90,167
Job Overview

We are seeking a highly skilled professional to deliver high-quality customer service and support our customers through phone, email, and other channels.

The successful candidate will play a key role in managing their workload, meeting performance targets, and contributing to continuous improvement efforts in a dynamic environment.

This role requires strong communication skills, product knowledge, and the ability to resolve issues efficiently and empathetically. The ideal candidate will have experience in customer service, preferably in a contact centre or telecommunications environment, with a strong background in problem-solving, self-management, and effective communication.

About the Role

As a Customer Service Representative, you will be working closely with the Customer Service Team to deliver exceptional customer experiences. You will be responsible for:

  • Responding to customer enquiries in a timely and professional manner
  • Providing accurate and up-to-date information on products and services
  • Resolving customer complaints and issues efficiently and effectively
  • Managing customer expectations and maintaining a positive relationship

This is a challenging and rewarding role that requires a customer-centric approach, excellent communication skills, and a passion for delivering exceptional customer service.

About Us

We are committed to building Australia's best fibre infrastructure into homes and businesses, places and things, everywhere. We're creating a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us or visit our Contact Us page on our website.

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