Operational Excellence Service Delivery Manager

19 hours ago

Melbourne, Victoria, Australia beBeeService Full time $110,000 - $130,000

Drive Operational Excellence and Resilience Across Interfacing Platform Services.

The ideal candidate brings extensive experience in IT service management, stakeholder engagement, and partner advocacy. Key skills include:

  • ITIL practices
  • Business analysis
  • Telecommunications operations

Strong interpersonal awareness, strategic thinking, and a collaborative mindset are highly valued. A commitment to continuous improvement and a proactive approach to service delivery are key attributes for this role.

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.

We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.

In this role, you will drive operational excellence, resilience, and partner satisfaction across nbn's interfacing platform services.

The ideal candidate must possess:

  • Extensive experience in IT service management
  • Excellent stakeholder engagement skills
  • Familiarity with business analysis and telecommunications operations

Key qualifications include:

  • Proven track record of delivering exceptional results
  • Ability to build strong relationships with stakeholders
  • Knowledge of ITIL practices and business analysis methodologies

As a valued member of our team, you will enjoy a range of benefits, including:

  • A competitive salary package
  • A comprehensive employee benefits program
  • Ongoing training and development opportunities

At nbn, we value diversity and inclusion. We welcome applications from people of all ages, nationalities, abilities, and cultures.

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