Automotive Service Consultant

4 days ago


Australia Gattonauto Full time
Job Title: Service Advisor/Warranty Coordinator

Company Overview: Gatton Auto is a leading provider of automotive services, specializing in Nissan, SsangYong, GWM, and Holden vehicles.

Job Summary: We are seeking a highly skilled Service Advisor/Warranty Coordinator to join our dynamic team. As a key member of our service department, you will be responsible for providing exceptional customer service, managing warranty claims, and collaborating with our service and parts teams.

Key Responsibilities:
  • Customer Service Excellence: Provide outstanding customer service by greeting clients, assessing their service needs, and ensuring a seamless experience throughout the automotive service process.
  • Warranty Management: Effectively handle warranty claims, ensuring accurate documentation and timely submission to manufacturers. Navigate warranty procedures for Nissan, SsangYong, GWM, and Holden vehicles.
  • Team Collaboration: Work collaboratively with our service and parts departments to ensure smooth communication and efficient workflow. Being a team player is essential to success in this role.
  • Time Management: Demonstrate exceptional organizational skills to manage deadlines and prioritize tasks effectively. Ensure that service processes are completed in a timely manner to meet customer expectations.
  • Problem Solving: Exhibit the ability to think on your feet and provide solutions to challenges that may arise in the service and warranty processes.
Qualifications:
  • Experience: Previous experience in a service advisor or warranty coordinator role is preferred.
  • Skills: Strong communication skills, computer proficiency, and the ability to adapt to new technologies are crucial.
  • Attributes: Self-starter with exceptional discipline, a passion for exceeding customer expectations, and the ability to work well within a team.
What We Offer:
  • Competitive Salary: Negotiable, commensurate with experience.
  • Full-time Employment: Opportunity to join a dynamic team and contribute to the success of Gatton Auto.


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