Automotive Service Consultant
4 days ago
Company Overview: Gatton Auto is a leading provider of automotive services, specializing in Nissan, SsangYong, GWM, and Holden vehicles.
Job Summary: We are seeking a highly skilled Service Advisor/Warranty Coordinator to join our dynamic team. As a key member of our service department, you will be responsible for providing exceptional customer service, managing warranty claims, and collaborating with our service and parts teams.
Key Responsibilities:- Customer Service Excellence: Provide outstanding customer service by greeting clients, assessing their service needs, and ensuring a seamless experience throughout the automotive service process.
- Warranty Management: Effectively handle warranty claims, ensuring accurate documentation and timely submission to manufacturers. Navigate warranty procedures for Nissan, SsangYong, GWM, and Holden vehicles.
- Team Collaboration: Work collaboratively with our service and parts departments to ensure smooth communication and efficient workflow. Being a team player is essential to success in this role.
- Time Management: Demonstrate exceptional organizational skills to manage deadlines and prioritize tasks effectively. Ensure that service processes are completed in a timely manner to meet customer expectations.
- Problem Solving: Exhibit the ability to think on your feet and provide solutions to challenges that may arise in the service and warranty processes.
- Experience: Previous experience in a service advisor or warranty coordinator role is preferred.
- Skills: Strong communication skills, computer proficiency, and the ability to adapt to new technologies are crucial.
- Attributes: Self-starter with exceptional discipline, a passion for exceeding customer expectations, and the ability to work well within a team.
- Competitive Salary: Negotiable, commensurate with experience.
- Full-time Employment: Opportunity to join a dynamic team and contribute to the success of Gatton Auto.
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