Business Continuity Specialist

4 weeks ago

North Lakes, Queensland, Australia Auto & General Full time
About Us

At Auto & General, we strive to provide innovative insurance solutions that protect our customers during times of need. Our diverse range of products safeguards individuals on the road, at home, and while traveling, including car, motorcycle, home, contents, pet, and travel insurance. We also offer roadside assistance services.

Our Culture

We are committed to maintaining a culture of 'high performance with high integrity.' This core value guides our interactions with customers, the community, and each other. We aim to be Australia's best insurer by fostering an environment where talented individuals can thrive.

The Role

This critical position involves ensuring that business continuity plans are up-to-date, tested, and ready for deployment. Key responsibilities include:

  • Documentation and Reporting
    • Maintain accurate documentation of all business continuity plans and related procedures.
    • Generate reports on risk assessments, incident responses, and performance metrics.
    • E nsure compliance with regulatory reporting requirements set by the insurance industry.
    • Maintain current registers to facilitate seamless deployment in emergency situations.
  • Risk Assessment and Analysis
    • IDentify potential risks to inform planning responses.
    • Collaborate with teams to conduct thorough risk assessments.
  • Crisis Management
    • Participate in crisis management teams during actual incidents.
    • Coordinate response efforts, including communication, resource planning, accommodation bookings, and equipment sourcing.
    • Maintain a state of readiness for immediate response to critical incidents.
  • Training and Awareness
    • Develop a BCP test plan and coordinate regular tests.
    • Raise awareness of the importance of business continuity and disaster recovery measures.
  • Continuous Improvement
    • Analyze post-incident reviews to identify areas for improvement.
    • Update business continuity plans and strategies based on lessons learned.
    • Stay informed about emerging risks and trends in the motor insurance industry.
  • Regulatory Compliance
    • Stay current with regulatory requirements and ensure response arrangements adhere to obligations, such as the Code of Practice and OH&S.
  • Communication and Stakeholder Engagement
    • Maintain open lines of communication with all stakeholders.
    • Provide updates and reports on the status of BCP efforts as needed.
    • Collaborate cross-functionally to ensure alignment.
What You'll Bring
  • 3+ years of experience in general claims management.
  • Stakeholder management experience in a fast-paced, delivery-focused environment.
  • Excellent written and verbal communication skills, including the development of board papers and reporting.
  • Strong analytical ability and presentation skills.
  • A well-developed understanding of legislative, regulatory, and compliance obligations in the FSR environment.
Our Perks
  • Extra leave: Enjoy additional leave days on us You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Paid parental leave: We support our new parents with paid parental leave and other benefits.
  • Workplace giving: If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
  • Development opportunities: We're championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts: You'll receive discounts on Budget Direct insurance products.
  • Reward and recognition: We reward high performance with employee recognition, reward, and incentive schemes.
  • Onsite facilities: There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get social: Join our vibrant social and community activities, including annual celebrations, family fun days, and regular events across each of our sites.
  • Perks App: Access to an employee benefits and discounts app called 'Perks,' offering great discounts, offers, and programs across various areas.
Salary Estimate

$80,000 - $110,000 per annum, depending on experience and qualifications.

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