Insurance Knowledge Writer
2 weeks ago
We are seeking a highly skilled Insurance Knowledge Writer to join our team in Sydney, Australia.
Job Description:This full-time position involves creating and maintaining technical workflows and procedures to support operational excellence in our client's Recoveries & Settlements Team.
- Create and maintain knowledge content to drive continuous improvement of claims procedures
- Develop and deploy best practice knowledge to sustain or improve departmental capabilities
- Collaborate with stakeholders to complete regular reviews of procedures to ensure knowledge is up-to-date
The ideal candidate will have demonstrated experience in technical writing, excellent analytical and problem-solving skills, and effective communication skills.
Key Responsibilities:- Knowledge Writing and Maintenance: Support the department by composing and maintaining technical workflows and procedures
- Best Practice Development: Develop, deploy, and maintain best practice knowledge to sustain or improve departmental capabilities
- Knowledge Review Strategy: Work with key stakeholders and SMEs to complete regular reviews of procedures to ensure knowledge is up-to-date
- Stakeholder Engagement: Foster effective relationships with key stakeholders to support engagement by gathering feedback, addressing concerns, and ensuring smooth implementation of procedures
We offer a competitive salary range of $90,000 - $110,000 per annum, depending on experience, plus benefits including paid training, additional leave days, and insurance discounts.
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