Insurance Knowledge Writer

2 weeks ago


North Lakes, Queensland, Australia Fuse Recruitment Full time
About the Role

We are seeking a highly skilled Insurance Knowledge Writer to join our team in Sydney, Australia.

Job Description:

This full-time position involves creating and maintaining technical workflows and procedures to support operational excellence in our client's Recoveries & Settlements Team.

  • Create and maintain knowledge content to drive continuous improvement of claims procedures
  • Develop and deploy best practice knowledge to sustain or improve departmental capabilities
  • Collaborate with stakeholders to complete regular reviews of procedures to ensure knowledge is up-to-date

The ideal candidate will have demonstrated experience in technical writing, excellent analytical and problem-solving skills, and effective communication skills.

Key Responsibilities:
  • Knowledge Writing and Maintenance: Support the department by composing and maintaining technical workflows and procedures
  • Best Practice Development: Develop, deploy, and maintain best practice knowledge to sustain or improve departmental capabilities
  • Knowledge Review Strategy: Work with key stakeholders and SMEs to complete regular reviews of procedures to ensure knowledge is up-to-date
  • Stakeholder Engagement: Foster effective relationships with key stakeholders to support engagement by gathering feedback, addressing concerns, and ensuring smooth implementation of procedures

We offer a competitive salary range of $90,000 - $110,000 per annum, depending on experience, plus benefits including paid training, additional leave days, and insurance discounts.



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