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Front Desk Ambassador
3 weeks ago
We are seeking a dynamic and friendly Guest Service Agent to join our team. The ideal candidate will have excellent customer service skills and be able to work in a fast-paced environment.
Job DescriptionThe primary responsibility of this role is to provide exceptional guest experiences, ensuring seamless check-ins and check-outs, and offering personalized recommendations to enhance their stay.
- Provide warm and welcoming reception to guests upon arrival, addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels.
- Process guest reservations, updates, and special requests accurately and efficiently.
- Act as the primary point of contact for guests throughout their stay, resolving issues and providing personalized recommendations.
- Demonstrated background in delivering high-quality service within a hotel or hospitality environment.
- Exceptional ability to articulate information clearly and effectively across various mediums.
- Consistently deliver an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs.
- Adept at fostering positive guest experiences and maintaining high satisfaction levels.
- Fully committed to a dynamic work schedule, including working weekends, public holidays, and varying shifts.
- Competitive compensation package tailored to experience and expertise.
- Career development opportunities through comprehensive professional induction and ongoing training.
- Exclusive discounts on accommodation, food, and beverage outlets worldwide.
- Generous leave benefits, including parental leave and birthday leave.
- Access to employee assistance programs and wellness initiatives.
